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ERP IT Support Engineer

1 - 5 years

4 Lacs

Ahmedabad

Posted:6 days ago| Platform:

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Skills Required

erp support zipbooks software documentation triage resolve configuration reports data checks reconciliation sql consulting finance inventory purchasing crm communication

Work Mode

Remote

Job Type

Full Time

Job Description

ZipBooks Software Solutions is expanding its customer-success team in Ahmedabad and we’re looking for an energetic ERP Support Engineer who knows how to keep business systems running while keeping users smiling. What the role is about You’ll be the first line of defence (and offence!) for our clients’ day-to-day ERP questions—troubleshooting issues, guiding users, and rolling out small enhancements that make a big difference. On quieter days, you’ll dive into log files, refine documentation, and contribute ideas that shape the next release. Day-to-day responsibilities Own support tickets end-to-end : triage, investigate, resolve, and document within agreed SLAs. Analyse bugs vs. configuration gaps ; raise well-written defect reports for the dev team when needed. Implement minor change requests —forms, fields, approval rules, reports—using our in-house toolkits. Conduct refresher trainings (remote & on-site) for new modules or version upgrades. Maintain data integrity by running periodic health checks, reconciliation scripts, and SQL queries. Collaborate with implementation consultants during new-site rollouts (configuration, UAT support). Keep stakeholders informed : draft concise status updates and contribute to knowledge-base articles. Must-have skills & experience 1 – 5 years in an ERP support or functional consulting role Solid grasp of core business processes: Finance, Inventory, Sales, Purchasing, and Production. Comfort with SQL for data look-ups and simple fixes. Basic understanding of APIs / web services to troubleshoot integrations with CRM, e-commerce, or BI tools. Clear, empathetic communication in English and Gujarati/Hindi. Job Type: Full-time Pay: Up to ₹450,000.00 per year Benefits: Cell phone reimbursement Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

More Jobs at ZIPBOOKS SOFTWARE SOLUTIONS

ERP IT Support Engineer

Ahmedabad

1.0 - 5.0 yrs
|

INR 4 - 4 Lacs

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