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ERP IT Support Engineer ZIPBOOKS SOFTWARE SOLUTIONS

1.0 - 5.0 years

4 Lacs

Ahmedabad

Remote

GlassDoor logo

ZipBooks Software Solutions is expanding its customer-success team in Ahmedabad and we’re looking for an energetic ERP Support Engineer who knows how to keep business systems running while keeping users smiling. What the role is about You’ll be the first line of defence (and offence!) for our clients’ day-to-day ERP questions—troubleshooting issues, guiding users, and rolling out small enhancements that make a big difference. On quieter days, you’ll dive into log files, refine documentation, and contribute ideas that shape the next release. Day-to-day responsibilities Own support tickets end-to-end : triage, investigate, resolve, and document within agreed SLAs. Analyse bugs vs. configuration gaps ; raise well-written defect reports for the dev team when needed. Implement minor change requests —forms, fields, approval rules, reports—using our in-house toolkits. Conduct refresher trainings (remote & on-site) for new modules or version upgrades. Maintain data integrity by running periodic health checks, reconciliation scripts, and SQL queries. Collaborate with implementation consultants during new-site rollouts (configuration, UAT support). Keep stakeholders informed : draft concise status updates and contribute to knowledge-base articles. Must-have skills & experience 1 – 5 years in an ERP support or functional consulting role Solid grasp of core business processes: Finance, Inventory, Sales, Purchasing, and Production. Comfort with SQL for data look-ups and simple fixes. Basic understanding of APIs / web services to troubleshoot integrations with CRM, e-commerce, or BI tools. Clear, empathetic communication in English and Gujarati/Hindi. Job Type: Full-time Pay: Up to ₹450,000.00 per year Benefits: Cell phone reimbursement Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

Posted 1 week ago

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Business Development Executive ZipBooks Software Solutions Pvt. Ltd

0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Company Description ZipBooks Software Solutions Pvt. Ltd. offers end-to-end solutions to Small and Mid-sized Enterprises across diverse industry sectors. The company's product portfolio includes Enterprise Solutions like ERP, CRM, Payroll, and Retail solutions. ZipBooks is an emerging cloud-based accounting & inventory management solution providing real-time visibility of finance, sales, purchase, and inventory for small and medium businesses. Role Description This is a full-time on-site role for a Business Development Executive located in Ahmedabad. The Business Development Executive will be responsible for new business development, lead generation, business communication, and account management. Qualifications New Business Development and Lead Generation skills Strong Business and Communication skills Account Management skills Experience in sales and customer relationship management Ability to analyze market trends and opportunities Bachelor's degree in Business Administration or related field Show more Show less

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