EPABX Field Service Engineer

0 years

1 - 2 Lacs

Posted:6 days ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

The EPABX Field Engineer is responsible for the installation, configuration, maintenance, and troubleshooting of EPABX systems, VoIP gateways, intercom networks, and related telecom infrastructure at client sites. The role requires strong technical knowledge of telephony systems, structured cabling, and customer support to ensure uninterrupted communication services for clients.

Key Responsibilities:

  • Install, configure, and test EPABX / IP-PBX systems (Analog, Digital, Hybrid, or VoIP-based).
  • Perform site surveys and prepare installation plans for new projects.
  • Carry out wiring, termination, and labeling for voice and data networks.
  • Integrate EPABX with GSM, PRI, SIP, and VoIP gateways.
  • Coordinate with client IT teams for network and trunk configurations.
  • Conduct diagnostics and resolve hardware/software faults in PBX systems.
  • Provide on-site support for breakdowns, upgrades, and maintenance (AMC/CMC).
  • Maintain proper documentation of installation, service calls, and reports.
  • Train end users on call features and system usage.
  • Ensure compliance with company service standards and SLAs.
  • Coordinate with OEM support teams (e.g., Matrix, NEC, Panasonic, etc.) for escalations.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,681.28 per month

Benefits:

  • Work from home

Work Location: In person

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