Enterprise Solution Manager | FINJO N979

Position Title - Enterprise Solution Manager

Qualification (Degree, Certifications, etc.) -

Bachelor’s Degree (Engineering, IT, BCA or related fields)

MBA/PGDM (preferred, but not mandatory – especially valuable if focused on Marketing, Sales or System & Operations)

Skills Required (Technical, Soft Skills, Tools, etc.) -

 Excellent verbal and written communication in English

 Strong documentation and presentation skills

 Project management abilities (planning, coordination, follow-ups)

 Ability to analyze technical information and translate it for business use

 Knowledge of APIs, SMS, Voice, WABA (preferred but not mandatory)

Experience Level (Years & Relevant Industry Experience)

1-6 years’ experience in Pre-sales / Project coordination / Solutioning or any other solution selling working experience.

Job Responsibilities (Key Duties & Expectations)

1. Pre-Sales Support to BDM Team:

o Collaborate closely with field BDMs to understand client requirements.

o Assist in preparing solution decks, RFPs, and demos for client pitches.

o Provide product and technical clarification to customers during pre-sales conversations.

2. Support for Demos & UAT:

o Assist BDMs in setting up and executing customer demonstrations.

o Coordinate UAT (User Acceptance Testing) environments and support issue resolution during testing phases.

3. Liaison Between BDM and Development Teams:

o Translate business needs into technical requirements.

o Coordinate solution feasibility checks with the technical team.

4. Customer Onboarding & Internal Coordination:

o Drive internal coordination for onboarding of new customers.

o Assist in provisioning, testing, and documentation during the onboarding lifecycle.

o Act as an internal point of contact for service- related escalations during early stages.

5. Project Management (New & Migration):

o Support execution of new customer deployments and solution rollouts.

o Handle migration projects from legacy systems to new platforms.

o Track progress, dependencies, and manage cross- functional deliverables.

6. Standardization Initiatives:

o Create and maintain standard operating procedures (SOPs) for pre-sales and onboarding.

o Drive documentation standardization across pre- sales, product, and support artifacts.

7. Market & Competitor Analysis:

o Continuously monitor market trends and competitor offerings.

o Capture insights to support new feature evaluations and product roadmap discussions.

8. High-Value Customer Engagement:

o Assist in onboarding and managing high-value enterprise customers.

o Ensure technical alignment, compliance, and continuity in engagement.

9. BRD (Business Requirement Document) Preparation:

o Draft detailed BRDs for new feature requests and integrations.

o Coordinate with stakeholders for validation and approval of BRDs.