Posted:20 hours ago|
Platform:
Work from Office
Full Time
The Multimedia Services team is looking for an Enterprise Operations Engineer I to join the team in multiple areas around the globe. The role is focused on lifecycle refresh, transformational initiatives, and service delivery wihtin the region they are hired as well as supproting the global team as needed. . The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator.
With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally.
Role
Working with the Regional Manager and Operations Lead of Multimedia Services to:
o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences
o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation
o Colloborate with other engineering teams (e.g. Network operations) for break/fix
o Facilitate meetings or tasks with external break/fix vendors
o Manage ITSM process for ticketing, incident reporting/resolution, and monitoring
o Contribute to monthly operational metrics and insights
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