Enterprise Account Manager - IT Services

About the Role:

Enterprise Account Manager

Key Responsibilities:

1. Account Management & Customer Success:

• Manage and grow relationships with enterprise customers, ensuring high customer satisfaction.
• Act as a trusted advisor, understanding clients business needs and aligning IT services to their objectives.
• Maintain a deep understanding of customers industries, challenges, and future technology requirements.
• Ensure timely delivery and execution of services with cross-functional teams.

2. Business Development & Revenue Growth:

• Identify upsell and cross-sell opportunities within existing accounts.
• Develop and execute account growth strategies, ensuring revenue targets are met or exceeded.
• Lead contract renewals, negotiations, and service expansions.
• Monitor account health, market trends, and competitor activities to drive sales opportunities.

3. Relationship & Stakeholder Management:

• Build strong relationships with key stakeholders, decision-makers, and influencers within client organizations.
• Act as the primary point of contact for client escalations and issue resolution.
• Work closely with technical and delivery teams to ensure seamless service delivery.

4. Collaboration & Strategy Execution:

• Work with internal teams (pre-sales, solution architects, and delivery teams) to craft customized IT service solutions.
• Provide insights and feedback to marketing and product teams for service enhancements.
• Contribute to strategic planning and execution of company-wide sales initiatives.

Key Skills & Qualifications:

• 9+ years of experience in enterprise account management within the IT services industry.
• Proven track record of managing and growing IT service accounts.
• Strong understanding of IT services, including cloud computing, managed services, cybersecurity, and digital transformation.
• Excellent communication, negotiation, and presentation skills.
• Ability to engage with C-level executives and senior stakeholders.
• Experience with CRM tools and sales automation platforms.
• Strong problem-solving skills and a customer-first mindset.

Preferred Qualifications:

• MBA or relevant post-graduate degree in Sales, Marketing, or Business Administration.
• Prior experience working in IT service firms catering to enterprise clients.
• Familiarity with ITIL, Agile, or project management frameworks is a plus.

Why Join Us

• Opportunity to work with leading enterprise clients in a dynamic IT services firm.
• Competitive salary and performance-based incentives.
• Collaborative work environment with career growth opportunities.

If you have the expertise and passion for enterprise account management in IT services, we invite you to apply and be a part of our growing team in Vadodara.