Enrollment Coordinator

1. Lead Inquiry Management

• Serve as the first point of contact for prospective families via phone, email, and CRM.
• Enter and update all leads in CRM tool with complete and accurate details.
• Follow up with inquiries, schedule tours, and complete post-tour outreach to support conversions.
• Monitor shared inboxes (registration@, info@) daily and route inquiries to the appropriate campuses or departments.

2. Enrollment Registration

• Process applications, offers, and re-enrollments in CRM tools in coordination with the Enrollment Manager.
• Support families with deposits, fee payments, and any required documentation.
• Manage start date changes, program adjustments, and transfers between campuses.
• Ensure all registration records and supporting documents are completed before the start date.

3. Retention Reporting

• Track potential withdrawals or at-risk families and flag them to the Enrollment Manager for follow-up.
• Record all withdrawal and lost opportunity data in the CRM tool for reporting purposes and maintain up-to-date dashboards and provide weekly reports on inquiries, enrollments, and terminations.

4. Collaboration Support

• Work closely with the Enrollment Manager to achieve monthly enrollment and occupancy targets.
• Partner virtually with Campus Directors to update enrollment statuses, open seats, and waitlists.
• Support Marketing initiatives by managing cold-calling lists and lead follow-ups generated from campaigns.
• Assist in pre-opening tasks for new campuses, including waitlist and inquiry management.

5. CRM Accuracy Workflow Improvement

• Maintain 98% accuracy across CRM records, ensuring every family profile is complete.
• Identify data gaps or process bottlenecks and report them to the Enrollment Manager.
• Contribute to system documentation and training materials for admissions workflows.

6. Cold Calling Lead Generation

• Complete daily outreach to potential families using CRM call lists.
• Record all call outcomes accurately and follow up with warm leads within the week.
• Align with Marketing and Admissions on lead generation priorities to fill available seats efficiently.