Engineer Technical Sales

Job Description

Role Overview : The Engineer Technical Sales will coordinate between clients and internal departments (Design, Quality, Production, and Logistics) to ensure that all technical requirements are met, and customer satisfaction is achieved throughout the project lifecycle. You will act as the technical and commercial face of the company, driving solutions that meet both client needs and company objectives. Key Responsibilities : Commercial Offers & Follow-ups: Prepare detailed commercial offers for various equipment by assessing design and manufacturing feasibility. Share these offers with clients and ensure follow-up on a weekly or monthly basis to ensure the conversion of RFQs into orders. Work Order Coordination : Generate, Manage and facilitate seamless coordination of Work Orders, with a particular focus on post-quote customer engagement and satisfaction. Solution Customization: Collaborate closely with the Design department to ensure client specifications are accurately translated into tailored solutions, ensuring optimal functionality and performance. Quality Assurance : Liaise with the Quality department to guarantee product excellence and adherence to client specifications. Work with internal teams to maintain high-quality standards and address any issues that may arise. It also includes ensuring the proper documentations are passed on to customer as per their request and company / specifications mandates. Production Collaboration : Partner with the Production department to meet project timelines, ensuring that production processes are aligned with the delivery schedule and meet client expectations. Logistics Coordination : Oversee logistics to ensure timely and cost-effective delivery of products and services to clients. Address any logistical challenges and ensure smooth delivery operations. Delivery Commitment & Follow-up: Ensure that all deliveries are made as per the committed timelines. If there are any changes to the delivery schedule, proactively inform the customer and coordinate with the internal teams to address any challenges. Client Technical Support : Provide technical assistance to clients throughout the project lifecycle, from initial inquiry to final delivery and after-sales support. Compliance and Audits : Navigate ISO and API audits, ensuring compliance with industry standards, and support internal teams to uphold certification requirements. Market Intelligence : Stay informed about industry trends, competitive offerings, and technological advancements to effectively position Penguin Petroleum Services' solutions in the marketplace. Sales Target Monitoring & Follow-ups : Monitor sales targets on a monthly basis, along with tracking delivery performance (delivery index). Engage with customers regularly to discuss progress, ensure targets are on track, and take proactive actions to achieve sales goals. Qualifications and Skills : Educational Background : Bachelor's or Master’s degree in Engineering Mechanical, Petroleum, or a related field. Technical Proficiency : Not Mandatory to know about the Artificial and Well Completion equipment’s. Basic knowledge on Metallurgy & Microsoft tools mandatory. Communication Skills : Mandatory communication skills, both written and verbal, with fluency in English. Customer Focus : A customer-centric approach with a proven ability to build and maintain strong relationships with clients. Problem-Solving : Strong analytical and problem-solving abilities to address client needs and internal challenges effectively. Compliance Awareness : Familiarity with ISO and API standards and their application will be a bonus, but not mandatorily. Career Focus & Growth Opportunities : Some basic thoughts on how he should or can focus on his career at Penguin. Role & responsibilities Preferred candidate profile