Engineer, Storage Engineering

The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. You will work as part of a results-oriented service delivery team and support other storage engineering & operations teams. Additionally, you will participate in root cause analysis of problems, identify areas for process improvement, remediate issues, and execute tasks to deliver on project-based initiatives. You will provide L1 support for all disk storage related issues across the enterprise and respond to and assist in production operations in a 24/7 environment. You will provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis. Participation in an on-call rotation for after-hours support based on escalations is required. Your responsibilities also include providing technical analysis, resolving problems, proposing solutions, participating as a resource for project-driven initiatives, and identifying and automating manual tasks using scripting and application development. You are expected to have mid-level experience with a variety of disk storage subsystems and SAN switches including Hitachi, Nimble, NetApp, Qumulo, and Brocade. A deep understanding of SCSI, NFS, and CIFS protocols is necessary. Experience in disk storage configuration management, hands-on experience with storage-based replication technologies, automation tools, and good English speaking and written skills are essential. You should possess top-tier critical thinking and problem-solving skills, the ability to work in a service-oriented team environment, project management, organization, and time management skills. Being customer-focused and dedicated to the best possible user experience, along with effective communication with both technical and business resources, is also required.,