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Tata Communications
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Engineer - Customer Service Operations

Engineer - Customer Service Operations

Tata Communications

0 years

0 Lacs

mumbai maharashtra india

Posted:2 weeks ago| Platform:

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Skills Required

service mobility collaboration security network support onboarding configuration compliance checks controller licensing backup provisioning modification deployment troubleshooting power authentication portal coordination

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Key Responsibilities

Aruba Central

Support onboarding of Access Points and switches in Aruba Central.
Perform basic configuration tasks such as group creation, SSID updates, firmware compliance checks, and template-based configuration assistance.

Aruba Controller (Mobility Controller)

Assist in adding APs, verifying AP registration, checking licensing, and performing configuration tasks.
Support basic WLAN profile changes and AP/controller connectivity troubleshooting.
Assist in configuration backup and preparing logs for escalation.

Access Points (AP / Instant AP / RAP / IAP Cluster)

Handle provisioning, onboarding, and basic configuration of APs and IAPs.
Support creation and modification of SSIDs, VLAN assignments, and security profiles.
Assist in deployment and troubleshooting of IAP clusters (cluster leader, preferred master, firmware alignment, etc.).
Validate AP power levels, channel assignments, and RF settings.

Wireless Security & Authentication

Basic understanding of 802.1X, PSK authentication, captive portal, and user access roles.
Support RADIUS/AAA configuration coordination with security teams.

RF & Site Support

Basic RF knowledge including channels, interference, coverage concepts, RSSI, and SNR.

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