Engineer - Customer Service Operations

Key Responsibilities

Aruba Central

• Support onboarding of Access Points and switches in Aruba Central.

• Perform basic configuration tasks such as group creation, SSID updates, firmware compliance checks, and template-based configuration assistance.

Aruba Controller (Mobility Controller)

• Assist in adding APs, verifying AP registration, checking licensing, and performing configuration tasks.

• Support basic WLAN profile changes and AP/controller connectivity troubleshooting.

• Assist in configuration backup and preparing logs for escalation.

Access Points (AP / Instant AP / RAP / IAP Cluster)

• Handle provisioning, onboarding, and basic configuration of APs and IAPs.

• Support creation and modification of SSIDs, VLAN assignments, and security profiles.

• Assist in deployment and troubleshooting of IAP clusters (cluster leader, preferred master, firmware alignment, etc.).

• Validate AP power levels, channel assignments, and RF settings.

Wireless Security & Authentication

• Basic understanding of 802.1X, PSK authentication, captive portal, and user access roles.

• Support RADIUS/AAA configuration coordination with security teams.

RF & Site Support

• Basic RF knowledge including channels, interference, coverage concepts, RSSI, and SNR.