Engagement Manager

As an Engagement Manager/Sr. Manager at Darwinbox, you will play a crucial role in leading multiple HRMS implementations in the U.S. Your responsibilities will include ensuring timely and successful delivery of projects, managing and mentoring a team of Implementation Consultants, and coordinating with Sales and Pre-Sales teams for seamless post-sale knowledge transfer. Your expertise in business process mapping, HRMS implementations, and client management will be essential in optimizing project outcomes. You will also be responsible for developing project plans, tracking milestones, driving change management, and identifying upsell opportunities during implementations. **Key Responsibilities:** - Lead and oversee multiple HRMS implementations, ensuring timely and successful delivery. - Manage and mentor a team of Implementation Consultants. - Coordinate with Sales and Pre-Sales to ensure seamless post-sale knowledge transfer. - Develop detailed project plans, track milestones, and ensure adherence to timelines. - Drive change management by aligning stakeholders, including client leadership and CXOs. - Translate business requirements into product solutions, identifying gaps and defining use cases for enhancements. - Conduct user training and provide ongoing support throughout the project lifecycle. - Guide clients through go-live and collaborate with Customer Experience teams to drive adoption. - Track project ROI and evaluate success based on quality, speed, and customer satisfaction. - Manage client and internal escalations proactively. - Ensure smooth transition of clients to the Customer Success team post-implementation. - Oversee project billing and financial milestones. - Identify upsell opportunities during implementations to drive business growth. **Qualifications:** **Required:** - 8-12 years of experience in managing product implementation projects, ideally within HRMS or enterprise SaaS. - Proven ability to lead teams and manage multiple concurrent client projects. - Strong understanding of business process mapping, functional specifications, and change management. - Excellent communication, presentation, and client management skills. - Experience working with cross-functional teams across geographies. **Preferred:** - Prior experience managing HRMS or HCM implementations. - Strong analytical, documentation, and project management skills. - Ability to thrive in fast-paced, ambiguous environments while driving structured execution. - Demonstrated ability to identify upsell opportunities during delivery. If you excel at problem-solving, thrive in a fast-paced environment, and are passionate about client success, this role at Darwinbox offers an exciting opportunity to make a measurable impact. The comprehensive benefits package includes a medical insurance plan, 401K, and paid time off, along with flexible work arrangements (remote within the U.S.) and professional growth opportunities within a fast-scaling global organization. Applicants must be currently authorized to work in the United States. Darwinbox is an equal opportunity employer.,