Job
Description
Role Overview: You will be joining Darwinbox as an Engagement Manager/Sr. Manager, where you will play a crucial role in leading multiple HRMS implementations in the U.S. Your responsibilities will include ensuring seamless delivery, stakeholder alignment, and client success for various projects. Your expertise in business process mapping, HRMS implementations, and client management will be essential to optimize outcomes and identify upsell opportunities. Key Responsibilities: - Lead and oversee multiple HRMS implementations, ensuring timely and successful delivery. - Manage and mentor a team of Implementation Consultants. - Coordinate with Sales and Pre-Sales for seamless post-sale knowledge transfer. - Develop detailed project plans, track milestones, and ensure adherence to timelines. - Drive change management by aligning stakeholders, including client leadership and CXOs. - Translate business requirements into product solutions, identifying gaps and defining use cases for enhancements. - Conduct user training and provide ongoing support throughout the project lifecycle. - Guide clients through go-live and collaborate with Customer Experience teams to drive adoption. - Track project ROI and evaluate success based on quality, speed, and customer satisfaction. - Manage client and internal escalations proactively. - Ensure a smooth transition of clients to the Customer Success team post-implementation. - Oversee project billing and financial milestones. - Identify upsell opportunities during implementations to drive business growth. Qualifications: Required: - 8-12 years of experience in managing product implementation projects, ideally within HRMS or enterprise SaaS. - Proven ability to lead teams and manage multiple concurrent client projects. - Strong understanding of business process mapping, functional specifications, and change management. - Excellent communication, presentation, and client management skills. - Experience working with cross-functional teams across geographies. Preferred: - Prior experience managing HRMS or HCM implementations. - Strong analytical, documentation, and project management skills. - Ability to thrive in fast-paced, ambiguous environments while driving structured execution. - Demonstrated ability to identify upsell opportunities during delivery. Note: For more information about Darwinbox, visit www.darwinbox.com. Benefits: - Comprehensive benefits package including a medical insurance plan, 401K, and paid time off. - Flexible work arrangements (remote within the U.S.). - Professional growth and international career opportunities within a fast-scaling global organization. Work Authorization: Applicants must be currently authorized to work in the United States. Equal Opportunity Employer Role Overview: You will be joining Darwinbox as an Engagement Manager/Sr. Manager, where you will play a crucial role in leading multiple HRMS implementations in the U.S. Your responsibilities will include ensuring seamless delivery, stakeholder alignment, and client success for various projects. Your expertise in business process mapping, HRMS implementations, and client management will be essential to optimize outcomes and identify upsell opportunities. Key Responsibilities: - Lead and oversee multiple HRMS implementations, ensuring timely and successful delivery. - Manage and mentor a team of Implementation Consultants. - Coordinate with Sales and Pre-Sales for seamless post-sale knowledge transfer. - Develop detailed project plans, track milestones, and ensure adherence to timelines. - Drive change management by aligning stakeholders, including client leadership and CXOs. - Translate business requirements into product solutions, identifying gaps and defining use cases for enhancements. - Conduct user training and provide ongoing support throughout the project lifecycle. - Guide clients through go-live and collaborate with Customer Experience teams to drive adoption. - Track project ROI and evaluate success based on quality, speed, and customer satisfaction. - Manage client and internal escalations proactively. - Ensure a smooth transition of clients to the Customer Success team post-implementation. - Oversee project billing and financial milestones. - Identify upsell opportunities during implementations to drive business growth. Qualifications: Required: - 8-12 years of experience in managing product implementation projects, ideally within HRMS or enterprise SaaS. - Proven ability to lead teams and manage multiple concurrent client projects. - Strong understanding of business process mapping, functional specifications, and change management. - Excellent communication, presentation, and client management skills. - Experience working with cross-functional teams across geographies. Preferred: - Prior experience managing HRMS or HCM implementations. - Strong analytical, documentation, and project management skills. - Ability to thrive in fast-paced, ambiguous environments while driv
