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Capgemini
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Engagement Director (HRO)

Engagement Director (HRO)

Capgemini

14 - 18 years

0 Lacs

kolkata west bengal

Posted:1 week ago| Platform: Shine logo

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Skills Required

service delivery management client satisfaction client relationship financial performance contract compliance hr services outsourcing automation leadership skills relationship building communication skills innovation pl accountability manage people performance account business planning strategy transformation industrialised innovation supporting growth peopleperformance management transformation projects robotic process automation rpa influencing skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a director level executive at Capgemini Business Services, your primary responsibility will be driving business impact and securing strategic goals and objectives for key clients. You will be expected to possess the following primary skills: - Service Delivery management - P&L accountability - People and performance management - Client satisfaction - Client relationship management at a delivery level - Account business planning and strategy (E2 and above) - Financial performance (Contribution Margin) - Transformation and Industrialised Innovation - Supporting Growth - Contract Compliance You will act as a single point of contact for client organizations, troubleshooting and resolving all issues related to delivery-related account activities. Your role will involve understanding business management to better grasp clients" needs and position Capgemini offerings effectively. It is essential to ensure the implementation of best practices in People, Process, Technology, and Controls in collaboration with Practice Teams. You will work closely with the Practice to deliver Transformation & Innovation projects, identify opportunities for efficiency improvement using Capgemini's ESOAR methodology, and drive RPA Adoption across processes. Managing contractual re-negotiations, talent pipeline, and supporting account development will also be part of your responsibilities. In addition to the primary skills, the ideal candidate should have: - 14-16 years of experience in HR Services and Outsourcing in a global complex/matrix environment - Experience in leading large client delivery/portfolio delivery in the HR Service space - Strong People/Performance management experience - Expertise in delivering Transformation projects, including Automation using Industry Tools and RPA - Focus on customer value and improvement of overall customer experience - Leadership skills in a multicultural environment - Ability to influence senior business stakeholders - Strong relationship building, communication, and influencing skills - Prior experience in a Multinational Organisation or BPO work culture Your role as a director at Capgemini will require you to leverage your skills and experience to drive business impact and ensure client satisfaction while contributing to the overall growth and success of the organization.,

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Engagement Director (HRO)