Engagement Associate

Role Overview

The Engagement Associate will be responsible for tracking and improving platform usage, building insights from engagement data, and working closely with school partners to resolve operational challenges. This role combines analytical skills with communication and execution abilities, ensuring smooth coordination with stakeholders and driving initiatives to improve user engagement.

Key Responsibilities

Track and Analyze Engagement: Monitor platform engagement through dashboards and identify patterns or areas of concern.

Stakeholder Coordination: Act as the primary contact for school leaders; provide timely support to resolve logistical and operational issues.

Drive Engagement Initiatives: Propose, plan, and execute initiatives that enhance teacher, student, and school engagement with the platform.

Insights & Feedback: Gather feedback from stakeholders and translate it into actionable inputs for product and operations teams.

Planning & Execution: Develop timelines, track progress, and ensure effective implementation of engagement strategies.

Skills & Qualifications

Strong understanding of data, metrics, and charts for performance tracking.

Excellent verbal and written communication skills to engage with school stakeholders and internal teams.

Strong planning, organizational, and execution abilities.

Ability to think proactively and suggest creative engagement initiatives.

Previous experience in edtech, customer success, or engagement roles is a plus.

What We Offer

Opportunity to shape user engagement for a fast-growing edtech platform.

Collaborative and mission-driven work environment.

Exposure to both B2B (school) and B2C (learner) ecosystems.

Growth opportunities with expanding responsibilities.