End User Support Technician - Intermediate

EUC support Engineer supporting Pune location 5 days in a week on site Essential functions of the EUC Engineer. Assist with all end user computing security activities Troubleshooting End User issues and supporting customers across all India sites. Technical site lead and point of contact for all escalation while providing technical support to India sites as and when required. Manage the IT needs of the end user environment on site, including laptops, MacBooks, back-office servers, Desk and softphone telephony Build excellent working relations with your internal VIP customers, acting as an ambassador for End User Computing Services and IT Responsible for new starters and leavers (hardware and software) Replacements and upgrades of users equipment (Mobile & Laptop) Printer management including software installs and hardware troubleshooting User account management, including active directory and group membership Optimise the support arrangements with existing and new service providers to ensure the technology support continues to meet business needs. Mentoring junior and intermediate staff Apple Macbook support Ordering IT equipment from 3rd party vendors Responsible for keeping Asset management up to date and accurate. Creating documentation for End users and other members of the team for all processes that we manage. Liaise with external/3rd party providers for services and products Adhere to and uphold defined security standards by proactively vulnerability scans and follow aspects of security Building of laptops with SCCM build system and Jamf Support meetings, office townhall and other events. What you’ll do Contribute with Technical Support to walk up customers at a TechBar. Level 2 support of conference room technology (Audio/Visual kits). Deliver new equipment (laptops & accessories) within agreed service levels. Proactively identify and complete projects that add value to the department and/or our customers. Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc) What experience you need 2-4 years of experience collaborating with team members to resolve local user issues and sitewide incidents Associate's degree in a relevant field or equivalent experience Experience analyzing, troubleshooting , and resolving hardware/software and Audio/Visual systems issues. Including provisioning, installation/configuration, operation, and maintenance of End User Technology hardware, OS and software. Demonstrates the potential to mentor junior team members Cloud Certification Strongly Preferred What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision 1-2 years’ experience with performing a role within an IT environment 1-2 years’ experience with Active Directory 1-2 years of experience with administering Windows Server Environments 1-2 years of experience with desktop support for end users (Windows 10/11) 1-2 years' exposure to G Suite 1-2 years of mobility device and MDM experience 1-2 years of enterprise wireless support (Cisco, Aruba) ; both would be a plus 1-3 years' experience of multiple varied technology in a support related role 1-4 years' customer facing experience in a support related capacity Evidence of desktop and net Working support roles Lead delivery of new technology projects by acting as a pilot and delivering support models that ensure that technology tools meet business needs. Essential understanding of WAN/LAN/DNS/Windows/Remote access/security technologies Support of other UK&I sites may be required Experience in using SCCM remote support tools Experience in working on ticketing tools like ServiceNow Hands on experience with hardware part replacements Should be having a basic knowledge in networking tools