Employee Relations Manager / Employee Relations Deputy Manager

About the Role:

We are seeking an experienced Employee Relations (ER) Manager to oversee and manage all employee relations functions within our domestic BPO operations. The ideal candidate will bring over 10 years of experience in handling employee relations, conflict resolution, policy compliance, and employee engagement in a high-volume, fast-paced BPO environment.

Key Responsibilities:

• Employee Relations Management:
• Handle grievances, disciplinary cases, and conflict resolution across various business units.
• Serve as a trusted point of contact for both employees and leadership on ER matters.

• Compliance & Policy Governance:
• Ensure compliance with Indian labor laws and internal HR policies.
• Lead policy reviews, implementation, and training sessions for line managers and HR teams.

• Conflict Resolution & Investigations:
• Conduct impartial investigations into workplace issues, ensuring confidentiality and fairness.
• Document findings and guide management on appropriate actions.

• Engagement & Retention:
• Monitor employee morale and implement targeted engagement initiatives to reduce attrition.
• Analyze trends and work proactively on retention strategies.

• Disciplinary & Performance Support:
• Lead disciplinary hearings, administer performance improvement plans (PIPs), and support corrective actions as needed.

• Audits & Reporting:
• Prepare detailed reports on ER metrics, trends, and risk areas for leadership.
• Ensure readiness for internal and external audits related to HR compliance.

• Stakeholder Collaboration:
• Partner with Operations, Training, Compliance, and HRBP teams to foster a culture of fairness and transparency.
• Support business continuity by proactively addressing employee-related risks.

Qualifications & Skills

• Education: Bachelors or Masters degree in Human Resources, Labor Law, Industrial Relations, or a related field.
• Experience: 10+ years in employee relations, preferably in a domestic BPO or high-volume service industry.

• Knowledge:
• Strong understanding of Indian labor laws, statutory compliance, and HR practices.

• Deep familiarity with BPO operations and challenges.

• Skills:

• Excellent communication, mediation, and interpersonal skills.
• Proficient in data analysis and reporting (MS Excel, HRMS, etc.).
• Ability to manage sensitive situations with discretion and professionalism.

• Why Join Us?

• • Be a key part of a dynamic HR team driving positive organizational culture.
• • Take ownership of critical ER processes and initiatives.
• • Enjoy growth opportunities in a people-centric organization