Electronic Service Engineer I 3-4 Yrs of experience

 Responsible for repairs in NORD Service centre as well as on-site customer service support in defined time frame.

 In case of customer complaints, determine the cause of the failure taking inhouse knowledge support and compare it with the customer information -> On-site diagnosis.

 Writing Service visit reports for the customer or internally.

 Carry out repairs or modifications as specified on the service order / directed by supervisor.

 Visiting service partners to assist with practical trainings and proper utilization for customer complaints and follow-ups for reports.

 If necessary, request replacement material or inform the supervisor in case of warranty decisions.

 Focus on building long term business relations with OEM’s/ End-user/ customers by confidence building on product know-how in coordination with HO team.

 Document the used material and used hours and write a report in the SAP-CS system  Reporting required parts, working hours & adding information to Service order in the SAP-CS system for future reference.

 Providing installation, commissioning & Service support to end customers based on the request from sales/customer.

 Job profile calls for pan India travel.

 Inspecting customer units, making analysis report at site and sending the service estimate (necessary spares) and offer as per the service guidelines to concerned sales engineer.

 Maintaining the complete documentation of service orders attended and files.

 Maintain all tools, tackles & instruments in working condition & timely maintenance of the same.

 Visit to customer place for Retrofit, AMC & spare business increasing service revenue.