NORD Drivesystems Pvt. Ltd.

 Responsible for repairs in NORD Service centre as well as on-site customer service support in defined time frame.  In case of customer complaints, determine the cause of the failure taking inhouse knowledge support and compare it with the customer information -> On-site diagnosis.  Writing Service visit reports for the customer or internally.  Carry out repairs or modifications as specified on the service order / directed by supervisor.  Visiting service partners to assist with practical trainings and proper utilization for customer complaints and follow-ups for reports.  If necessary, request replacement material or inform the supervisor in case of warranty decisions.  Focus on building long term business relations with OEM’s/ End-user/ customers by confidence building on product know-how in coordination with HO team.  Document the used material and used hours and write a report in the SAP-CS system  Reporting required parts, working hours & adding information to Service order in the SAP-CS system for future reference.  Providing installation, commissioning & Service support to end customers based on the request from sales/customer.  Job profile calls for pan India travel.  Inspecting customer units, making analysis report at site and sending the service estimate (necessary spares) and offer as per the service guidelines to concerned sales engineer.  Maintaining the complete documentation of service orders attended and files.  Maintain all tools, tackles & instruments in working condition & timely maintenance of the same.  Visit to customer place for Retrofit, AMC & spare business increasing service revenue.