Electrical Technician

  Service Engineer: Job Description (JD) Position Title: ·      Service Trainee [freshers] 14,000 – 16,000 take home ·      Service Technician [1-3 years] 20,000 – 30,000 CTC ·      Service Engineer [4-10 years] 30,000 – 55,000 CTC Department: Maintenance and Service Operations Industry: Lift and Elevator Installation, Maintenance, and Servicing Location: Bangalore/ Any Reporting To: Service Manager/Operations Head Purpose of the Role: To ensure the efficient functioning, maintenance, and troubleshooting of elevators and escalators, delivering excellent customer service and maintaining safety standards. Key Responsibilities: Conduct regular preventive maintenance of elevators and escalators as per the schedule. Diagnose and repair mechanical, electrical, and control system issues in elevators. Attend and resolve emergency breakdown calls promptly. Ensure compliance with safety and quality standards during servicing. Maintain records of service activities, including checklists and reports. Replace faulty parts and ensure the availability of critical spare parts. Liaise with clients to explain technical issues and service requirements. Provide support during warranty claims and follow up with the technical team. Train junior technicians and apprentices as required. Ensure timely submission of service reports and documentation to management. Key Skills: Strong knowledge of elevator and escalator systems, including mechanical, electrical, and control systems. Proficiency in troubleshooting and problem resolution. Awareness of safety standards and regulatory requirements in the elevator industry. Customer relationship management skills. Time management and ability to handle multiple service calls. Basic knowledge of inventory management for spare parts. Educational Qualifications: Diploma or Degree in Mechanical, Electrical, or related engineering fields. Certification in elevator maintenance or safety management (preferred). Key Performance Areas (KPAs) Service Efficiency: Completion of scheduled maintenance tasks within timelines. Prompt response and resolution of emergency breakdowns. Technical Expertise: Accuracy in diagnosing and resolving issues. Minimal recurrence of issues after servicing. Safety and Compliance: Zero safety violations or incidents during maintenance activities. Adherence to all regulatory requirements and company safety protocols. Customer Satisfaction: Positive feedback from clients on service delivery. Quick resolution of customer complaints. Documentation and Reporting: Timely submission of accurate service reports. Maintenance of complete service history for each site. Key Responsibility Areas (KRAs) Preventive Maintenance: Regular inspection and servicing of elevators and escalators as per maintenance schedules. Replacement of worn-out or defective parts before breakdowns occur. Breakdown Resolution: Responding to and resolving emergency calls within defined SLAs (Service Level Agreements). Providing technical solutions and performing on-site repairs effectively. Client Interaction: Communicating with clients to address their concerns. Educating clients about proper elevator usage and maintenance requirements. Safety Management: Conducting maintenance tasks following safety protocols. Ensuring the worksite remains hazard-free during and after servicing. Team Support and Training: Supporting junior technicians during complex repairs. Sharing knowledge and conducting on-the-job training sessions for team members. Inventory and Spare Parts Management: Ensuring availability of essential spare parts for scheduled maintenance. Reporting inventory requirements to the Service Manager.