Ecommerce Product listing executive

Position Overview

Key Responsibilities

• E-Commerce Operations
• Manage daily operations on e-commerce platforms such as Amazon, Flipkart
• Process and track customer orders from placement to dispatch and delivery
• Coordinate with warehouse/logistics partners for timely shipping and returns
• Product Listing & Catalog Management
• Create, upload, and optimize product listings (titles, descriptions, bullet points, images)
• Ensure correct pricing, discounts, offers, and SKU mapping
• Maintain product catalog accuracy including size, color, stock, and specifications
• Inventory Management
• Monitor stock levels and update inventory regularly across all platforms
• Coordinate with vendors and internal teams to avoid stock-outs or overstocking
• Maintain inventory reports and reconciliation
• Customer Support & Order Management
• Handle customer queries, complaints, cancellations, refunds, and returns
• Ensure timely resolution to maintain high customer satisfaction and ratings
• Coordinate with platform support teams when required
• Reports & Analysis
• Prepare daily/weekly/monthly sales and order reports
• Track performance metrics like sales, returns, cancellations, and delivery timelines
• Assist in sales analysis and performance improvement initiatives
• Promotions & Campaign Support
• Assist in managing online sales events, deals, and festive campaigns
• Coordinate with marketing team for banners, creatives, and promotional content
• Update offers and discounts as per campaign requirements
• Compliance & Coordination
• Ensure compliance with marketplace policies and guidelines
• Coordinate with finance for invoicing, settlements, and payment reconciliation
• Perform other duties as assigned by the reporting manager

Required Skills & Competencies

• Hands-on experience with major e-commerce marketplaces
• Basic understanding of SEO for product listings
• Strong coordination and communication skills
• Good knowledge of MS Excel (VLOOKUP, Pivot, reports preferred)
• Attention to detail and problem-solving ability
• Ability to work in a fast-paced environment