Ecommerce Marketplace Manager

Marketplace Executive

Key Responsibilities:

• Marketplace Account Management:

• Manage accounts on Amazon, Flipkart, and other online marketplaces to ensure optimal performance.
• Ensure product listings are accurate, up-to-date, and optimized for maximum visibility and conversions.
• Monitor inventory levels and coordinate with the supply chain team to avoid stockouts or overstocking.

• Performance Optimization:

• Analyze sales trends, customer feedback, and marketplace analytics to identify growth opportunities.
• Optimize product rankings using SEO and advertising strategies.
• Address and resolve issues related to performance metrics, such as ODR, late shipments, or policy violations.

• Advertising & Promotions:

• Plan, execute, and manage ad campaigns (e.g., Sponsored Products, Sponsored Brands, Sponsored Display) to maximize ROI on marketplaces.
• Develop and manage promotional campaigns such as deals, coupons, and discounts to boost sales.
• Utilize marketplace tools and analytics to monitor and improve advertising performance.

• Customer Service:

• Respond to customer queries and complaints through marketplace portals to maintain high satisfaction levels.
• Manage returns, refunds, and negative reviews, ensuring timely resolution and customer satisfaction.

• Policy Compliance:

• Ensure compliance with marketplace policies and guidelines to avoid account suspension.
• Keep up-to-date with changes in platform algorithms and policies.

• Reporting & Analysis:

• Prepare regular performance reports, including sales, advertising spend, ad performance, and key metrics.
• Provide actionable insights and strategies to improve marketplace performance.

• Collaboration & Coordination:

• Work closely with the product, logistics, and finance teams to ensure smooth marketplace operations.
• Coordinate with marketing teams for consistent brand representation across platforms.

Qualifications:

• Bachelors degree in Business Administration, Marketing, or a related field.
• 3+ years of experience managing e-commerce marketplaces, preferably Amazon and Flipkart.
• Proficiency in using marketplace tools (e.g., Amazon Seller Central, Flipkart Seller Hub).
• Strong analytical skills with proficiency in Excel and data-driven decision-making.
• Proven experience in running and optimizing PPC campaigns on marketplaces.
• Knowledge of SEO strategies specific to e-commerce platforms.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

What We Offer:

• Competitive salary
• A collaborative and supportive work environment.
• Opportunities for professional growth and advancement.
• Office hours : 9.30 a.m. to 6.30 p.m. (Mon - Sat)
• Near Vile Parle Railway Station( Walking Distance)
• Immediate Joining

Join us to take charge of our marketplace operations and drive the growth of our brand across leading e-commerce platforms!

Apply Today

You can also send your resume on archana.laxmeshwar@whp.co.in or connect on 022 62294100