Ecommerce Manager

Company Description

Fashion Identity is an importer and distributor of prestigious beauty brands in India, covering both professional salon and retail sectors online and offline. Notable brands include Nashi Argan, Brazilian Bond Builder, Crazy Colour, Osmo Professional, Beardburys, and Manic Panic. The company also operates a training and education vertical under 'FI International Skills Academy'. Fashion Identity is renowned for its innovative marketing initiatives and has been recognized by various trade bodies.

Key Responsibilities

• Product Listing & Catalog Management

• Create and manage product listings on ecommerce platforms (Amazon, Flipkart, Nykaa, Myntra, etc.)
• Ensure accurate product descriptions, images, tags, and metadata.
• Coordinate with design and content teams for creatives and product copy.

• Order & Inventory Management

• Monitor and process daily orders.
• Ensure stock levels are updated and synchronized across platforms.
• Coordinate with warehouse/logistics for smooth fulfillment.

• Marketing & Promotions

• Execute deals, discounts, and seasonal promotions on all platforms.
• Coordinate with the marketing team for banners, ads, and campaigns.
• Track and optimize ad spends on ecommerce platforms (sponsored ads).

• Data Analysis & Reporting

• Monitor daily sales, traffic, and performance metrics.
• Generate reports on product performance, returns, and customer feedback.
• Provide actionable insights to improve conversion and reduce cart abandonment.

• Customer Service & Support

• Address customer queries, issues, and complaints promptly.
• Coordinate with customer support and logistics for smooth resolution.