Ecommerce Manager

As an e-commerce professional, your role involves managing online sales channels to drive revenue and optimize the customer experience. Your responsibilities will include: - **Website and platform management:** - Maintain and optimize the company's e-commerce platform(s) and online storefronts. - Ensure the website is visually appealing, easy to navigate, and functional. - **Digital marketing and strategy:** - Develop and implement digital marketing strategies to drive traffic and sales. - Execute and track the performance of campaigns, including email marketing. - Monitor competitor activity and market trends. - **Product content and listings:** - Create, edit, and organize content for product listings. - Set standards for new product listings and ensure accuracy and up-to-date information. - **Inventory and order management:** - Manage inventory records and coordinate with other teams to ensure accurate stock levels. - Process online orders and oversee order fulfillment processes. - **Analytics and reporting:** - Analyze web traffic, customer behavior, and sales data to identify insights and trends. - Prepare and present reports on key performance indicators (KPIs). - **Customer service:** - Respond to customer inquiries via email, chat, or other channels. - Troubleshoot issues, handle returns, and ensure a positive customer experience. - **Cross-functional collaboration:** - Work with design, IT, marketing, and other teams to improve the online experience. This job requires a blend of technical skills, creativity, and analytical thinking to succeed in the fast-paced e-commerce industry.,