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Ecommerce Executive

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

proactive and detail-oriented E-commerce Operations Executive


Key Responsibilities

  • Manage orders, returns, and refunds through Shopify
  • Track NDRs, work on reducing RTOs, and coordinate with courier partners for timely resolutions
  • Handle customer queries across email and WhatsApp, ensuring prompt and clear communication
  • Update product listings, pricing, and inventory on Shopify
  • Generate and analyze sales and operations reports using Shopify and Google Sheets
  • Coordinate with the warehouse team for dispatches and inventory reconciliation


Requirements

  • Prior experience in e-commerce operations (Shopify experience preferred)
  • Strong communication skills with the ability to handle customer interactions effectively
  • Proficiency in Excel and Google Sheets for daily reporting and analysis
  • Familiarity with courier portals (Shiprocket experience preferred) and understanding of basic logistics workflows


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