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Ecommerce Caller and Manager

0 years

1 - 3 Lacs

Gurgaon

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

engagement coordination management communication resolve support flow inventory logistics dispatch service marketing packaging shipping onboarding training

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a proactive Ecommerce Caller and Manager to handle customer engagement, order coordination, and daily management of our ecommerce operations. The ideal candidate should have excellent communication skills, ecommerce experience, and the ability to multitask across platforms and responsibilities. Fresher Also welcome.

Key Responsibilities:Customer Calling & Coordination:

  • Make outbound calls to confirm orders, resolve issues, and collect customer feedback.
  • Respond to inbound inquiries from customers across phone, email, or WhatsApp.
  • Provide personalized recommendations or support to increase customer satisfaction.
  • Handle order modifications, COD verifications, and delivery status updates.

Ecommerce Operations Management:

  • Monitor order flow, inventory sync, and returns/refund status across platforms.
  • Coordinate with logistics partners for timely dispatch and delivery.
  • Prepare and manage daily operational reports.

Team & Vendor Coordination:

  • Collaborate with warehouse, customer service, and marketing teams.
  • Coordinate with packaging and shipping vendors to resolve delays or issues.
  • Support in onboarding and training junior staff if needed.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,242.05 - ₹25,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Commission pay

Work Location: In person

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Ecommerce Manager

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Salary: Not disclosed

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The Manatomy

2 Jobs

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