E-Commerce Process Manager

We’re looking for a detail-driven, data-mature professional who can own the entire e-commerce revenue plumbing from intent → order → cash — ensuring no leakage, full attribution, and measurable lift in recovery, AOV, and LTV.

E-Commerce Process Owner (B2B) – Revenue Operations (Sales)

📍 Remote (with overlap in EST & AUS/NZ time zones)

🧭 Function: Revenue Operations – Sales

📈 Reports to: Pod Lead – Sales (Matrixed to Sales Ops & Analytics Lead)

Why This Role Exists

E-Commerce Process Owner

Your mission:

• Make every revenue-critical automation fire on time.
• Ensure every rupee recovered or booked is traceable.
• Power Sales, CX, and Marketing to scale revenue —

  without adding headcount.

What You’ll Own (End-to-End)

• Automation & Journeys:

  Build & maintain abandoned-checkout, failed-payment, and CS-assist flows with strict SLAs and retry logic.

• Attribution & Data Integrity:

  Enforce canonical UTM schema, checkout tokens, and field mapping across CRM / Analytics.

• Deliverability & Domain Health:

  Manage SPF, DKIM, DMARC, suppression lists, and domain reputation.

• Dashboards & Logs:

  Ship daily/weekly recovery dashboards with CSV / S3 fallbacks and incident logs.

• Revenue Desk & A/R Orchestration:

  Coordinate CSR, A/R tasks, payment retries, and escalation cadences.

• Experimentation & Innovation:

  Run A/B tests, subject-line trials, set/bundle triggers, and lift analysis.

• Marketing Enablement:

  Translate campaign briefs into precise audience specs, UTMs, suppressions, and holdout cells for incrementality.

• Forward-Looking Tech:

  Champion GA4 Enhanced E-commerce, server-side tracking, consent management, and CDP/Reverse-ETL readiness.

• Governance & Risk:

  Maintain version control, RCA logs, incident response within 24–72 hr.

Cross-Functional Collaboration

You’ll work daily with:

• Sales Ops & Analytics

  – dashboards, field alignment, forecasts.

• Revenue Desk (Customer Support Team + A/R Team)

  – recovery tasks & DSO reduction.

• CX Team

  – finish-match sets & AOV/LTV uplift.

• IT Team

  – events, webhooks, domain health.

• Growth Marketing

  – audience definitions, campaign hygiene, and lift analytics.

Required Skills & Experience

• 3–6 yrs in B2B

  E-Commerce Lifecycle Automation / Revenue Ops

  , with

  Shopify & Zoho (CRM / Campaigns / Analytics)

  .
• Proven hands-on experience with Shopify Flow, webhooks, checkout/payment events, and attribution tagging.
• Solid grasp of

  deliverability protocols (SPF/DKIM/DMARC)

  and hygiene practices.
• Strong analytical mindset – dashboards, cohorts, Excel/Sheets; basic SQL preferred.
• Experience partnering with marketing teams on campaigns, audience lists, and MQL → SQL handoffs.
• Revenue-driven: speaks in recovery %, AOV, LTV – not just opens/clicks.
• Clear communicator with crisp documentation, runbooks, and incident logs.
  

Tools You’ll Touch

Shopify (+ Flow) | Zoho CRM/Campaigns/Analytics/Desk | CallHippo | GA4 | Sheets/Excel |

One-Line Value Proposition

Own the revenue plumbing. Turn abandoned checkouts and failed payments into daily recovered revenue, enable CX-led AOV/LTV growth, and empower Marketing to run measurable, high-impact campaigns — with airtight attribution and deliverability.

📩 Interested candidates:

abhijeet@dynanet.support

Please ensure you have read the complete role details and understand the scope before applying.