Client Operations Co-ordinator/Specialist

Client Operations Coordinator – Onsite – Full Time

Please read all the details carefully before applying.

📍 Location:

Charni Road

Mumbai, India (Onsite)

📝 About Us:

At DynaNet Online Support, we specialize in delivering outsourced customer experience and operational support solutions to high-growth brands. We partner with clients across industries to streamline their support processes and provide seamless, responsive service.

🔍 Position Overview:

Client Operations Coordinator

You will be responsible for ensuring smooth communication, timely coordination of support tasks, and daily operational alignment between the two teams. You will also review client's day to day operations and cross-team functioning/coordination and find the gaps that DynaNet can fill up with their outsourcing services & resources.

🛠 Key Responsibilities:

• Serve as the

  single point of contact

  between Client’s in-house teams (Operations, Supply Chain, Logistics) and DynaNet’s support team.
• Coordinate daily tasks, updates, and escalations in real time.
• Track and follow up on orders, shipping issues, escalations, or supply chain delays that impact customer experience.
• Maintain clear documentation and internal reporting for tickets, follow-ups, and process updates.
• Assist in optimizing workflows and processes to improve support efficiency.
• Provide insights and feedback from on-ground operations to help the remote team deliver better service.
• Handle basic operational tasks or updates when required.

✅ Qualifications & Skills:

• Bachelor's degree & knowledge of Retail/E-commerce Business, Operations, Logistics, or a related field.
• 1 years of experience in operations coordination, supply chain, or client-facing roles (experience in eCommerce or D2C preferred).
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proactive, solution-oriented mindset.
• Comfortable working in a fast-paced, collaborative environment.

💰 Salary:

INR 25,000/- per month

🎯 Why Join Us?

• Be part of a fast-growing customer experience outsourcing firm.
• Gain exposure to both internal operations and external client coordination.
• Develop hands-on experience in cross-functional communication and process management.
• Opportunity for career growth into operations management or client success roles.

📩 To Apply:

abhijeet@dynanet.support