E- Commerce Manager

Client Success Manager/Ecommerce growth manager

Location: Banglore,Delhi-NCR [ Hybrid (Office-based once a week initially, withreduced frequency post-training)]Industry: E-commerce / Digital MarketingExperience Level: 10-12 yearsPosition OverviewWe are looking for a highly motivated and experienced Client Success Manager tojoin our dynamic team. The ideal candidate will have experience managing ecommerce campaigns on platforms like Amazon and Walmart, with a strongunderstanding of listing optimization, digital marketing strategies, and clientmanagement. As the main point of contact for USA-based clients, the Client SuccessManager will ensure seamless communication, timely execution of campaigns, andthe optimization of client outcomes.Key ResponsibilitiesClient Relationship Management:Serve as the primary point of contact for USA-based clients.Build and maintain strong, long-lasting relationships with clients.Ensure clients are fully satisfied with the services and results delivered.Campaign Management & Optimization:Oversee and manage e-commerce campaigns on Amazon, Walmart, andother relevant platforms.Optimize product listings, ads, keywords, and campaigns to drive sales andperformance.Analyze campaign data and provide insights for improvement.Communication & Reporting:Provide regular updates to clients on campaign progress, performance, andoptimizations.Translate complex data insights into easy-to-understand reports for clients.Address client queries, resolve concerns, and ensure a smooth experience.Collaboration with Internal Teams:Work closely with internal teams to ensure alignment on campaign objectivesand deliverables.Act as a bridge between clients and the internal operations/marketing team toexecute plans efficiently.Targeted Outreach:Identify and engage with agencies servicing USA clients in need of ecommerce management and optimization services.Look for potential opportunities within Amazon's internal teams or relatedroles to recruit skilled professionals.Skills & Qualifications10-12 years of experience in client success, digital marketing, or e-commerce,ideally with a focus on Amazon, Walmart.Proven experience in managing e-commerce campaigns, particularly in listingoptimization and advertising.Strong understanding of e-commerce metrics, KPIs, and ROI.Ability to effectively communicate and build relationships with USA-basedclients.Fluency in English is a must; both written and verbal communication must bestrong.Highly organized and able to manage multiple projects simultaneously.Proactive, with a solution-oriented mindset and a client-first attitude.Experience working in an agency setting or with large e-commerce platforms(Amazon, Walmart, etc.) is highly preferred.