E-Commerce Executive

We are seeking a proactive and detail-oriented Shopify Operations Executive to manage the day-to-day operations of our Shopify store. The ideal candidate will be responsible for product listing, handling customer inquiries, monitoring sales, ensuring timely follow-ups, and assisting in basic store design and updates. Key Responsibilities: 🛒 Product Listing & Catalog ManagementCreate, update, and manage product listings on Shopify with accurate titles, descriptions, images, and tags. Ensure proper categorization, SEO optimization, and pricing. Manage inventory updates and product variations. 📈 Sales Monitoring & ReportingTrack daily sales and generate performance reports. Identify trends, best-selling products, and areas for improvement. Coordinate with marketing and fulfillment teams to boost sales performance. 💬 Customer Inquiry & SupportRespond promptly to customer inquiries via email, chat, or Shopify inbox. Resolve basic issues and escalate complex ones to the appropriate departments. Maintain high levels of customer satisfaction and professionalism. 🔁 Follow-Up & Order ManagementEnsure timely follow-up on abandoned carts, pending payments, or delivery issues. Coordinate with logistics and support teams to track order fulfillment. Maintain communication with customers until resolution or completion. 🎨 Store Design & UpdatesCollaborate with the design team to maintain and update the store's look and feel. Add promotional banners, seasonal themes, and homepage content as needed. Ensure the store is mobile-friendly and user-friendly.