We are seeking a proactive and detail-oriented E-commerce Customer Service Representative to support our growing online business. The ideal candidate will have experience managing a high volume of customer inquiriesprimarily via emailand occasionally over the phone. Your role is crucial in ensuring a smooth and positive shopping experience for every customer.

Key Responsibilities:

Manage and respond to a high volume of customer emails daily, ensuring timely and accurate replies.
Handle customer service calls when needed, maintaining professionalism and empathy at all times.
Resolve issues related to orders, payments, refunds, returns, and exchanges.
Track shipments and update customers on order status.
Document all customer interactions in the system and escalate issues as necessary.
Coordinate with internal teams (warehouse, logistics, product) to resolve queries efficiently.
Support bulk email tools and systems to manage customer communications at scale.
Maintain high standards of customer satisfaction and adhere to service level targets.

Required Skills & Qualifications:

24 years of customer service experience, preferably in an e-commerce environment.
Proven ability to manage and prioritize bulk email communications.
Strong written and verbal communication skills.
Comfortable with occasional inbound/outbound customer calls.
Experience with helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.) and email platforms.
Detail-oriented with excellent problem-solving and organizational skills.
Familiarity with order management systems and e-commerce platforms (e.g., Shopify, WooCommerce)

It's a night shift job

Timings: 7:30 PM to 4:30 AM

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E-commerce Customer Service Representative