Job Title: Klaviyo E-commerce Email Marketing Specialist Location: Remote Job Type: Full-Time Experience Required: 5+ years in email marketing for D2C e-commerce brands Reports To: The CEO Work Timings: 7:30 PM to 4:30 AM(NIGHT SHIFT) Job Summary: We are seeking a highly experienced and creative Klaviyo Email Marketing Specialist to manage and execute end-to-end email campaigns across various D2C e-commerce brands. The ideal candidate will be a strategic thinker with hands-on expertise in Klaviyo, a strong grasp of email automation flows, and a passion for copywriting, content creation, and visual email design that drives engagement and sales. Key Responsibilities: Campaign & Flow Management Develop, implement, and optimize email campaigns in Klaviyo for multiple D2C e-commerce brands. Build and manage lifecycle flows (e.g., welcome series, cart/browse abandonment, post-purchase). Conduct A/B testing on subject lines, creative, CTAs, and send times to improve open/click/conversion rates. Content Creation & Design Write high-converting, brand-consistent copy for emails and SMS. Design visually compelling emails using Klaviyos drag-and-drop editor or custom HTML when required. Collaborate with graphic designers (or use Canva/Figma) to develop visually engaging creatives. Ensure mobile responsiveness and cross-device/email client compatibility. Analytics & Optimization: Monitor key metrics (open rate, CTR, revenue per email, deliverability, etc.) and report on campaign performance. Analyze audience behavior and segment lists to improve personalization and targeting. Suggest data-driven improvements to boost campaign ROI and reduce churn. Brand Management Work closely with e-commerce brand teams to understand positioning, tone of voice, and seasonal marketing goals. Maintain brand consistency across all email and SMS communications. Technical & Tool Expertise: Deep knowledge of Klaviyo features including segments, flows, dynamic blocks, UTM tagging, and integrations with Shopify, WooCommerce, or other platforms. Manage subscriber list hygiene, opt-ins, and GDPR compliance. Required Skills & Experience: 5+ years of hands-on experience in Klaviyo email marketing for 10 or more D2C e-commerce brands. Strong portfolio of high-performing campaigns and flows. Proficiency in email copywriting, email design tools (Klaviyo builder, Canva, or Figma). Understanding of D2C marketing funnels and consumer psychology. Experience with A/B testing and performance analysis. Ability to manage multiple brands and deadlines simultaneously. Strong communication and project management skills. Preferred Qualifications: Experience in consumer industries like fashion, beauty, home dcor, wellness, or food/beverage. Working knowledge of Shopify or other e-commerce platforms. HTML/CSS for email customization (bonus). Familiarity with SMS platforms like Attentive or Postscript (bonus). What We Offer: Opportunity to work with fast-growing D2C brands. Creative freedom and ownership over your campaigns. Work from home. A collaborative, growth-focused team environment.

Job Title: E-commerce Customer Service Representative Location: Remote Employment Type: Full-time Job Summary: We are seeking a proactive and detail-oriented E-commerce Customer Service Representative to support our growing online business. The ideal candidate will have experience managing a high volume of customer inquiriesprimarily via emailand occasionally over the phone. Your role is crucial in ensuring a smooth and positive shopping experience for every customer. Key Responsibilities: Manage and respond to a high volume of customer emails daily, ensuring timely and accurate replies. Handle customer service calls when needed, maintaining professionalism and empathy at all times. Resolve issues related to orders, payments, refunds, returns, and exchanges. Track shipments and update customers on order status. Document all customer interactions in the system and escalate issues as necessary. Coordinate with internal teams (warehouse, logistics, product) to resolve queries efficiently. Support bulk email tools and systems to manage customer communications at scale. Maintain high standards of customer satisfaction and adhere to service level targets. Required Skills & Qualifications: 24 years of customer service experience, preferably in an e-commerce environment. Proven ability to manage and prioritize bulk email communications. Strong written and verbal communication skills. Comfortable with occasional inbound/outbound customer calls. Experience with helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.) and email platforms. Detail-oriented with excellent problem-solving and organizational skills. Familiarity with order management systems and e-commerce platforms (e.g., Shopify, WooCommerce) It's a night shift job Timings: 7:30 PM to 4:30 AM

Company Description: Smart Ecom Tech is a subsidiary company of An-associates. Established in 2013 with a vision to redefine the E-commerce landscape in North America. Our team at Smart Ecom Tech helps grow your business with the right apps! We have created feature-packed applications that are compatible with Shopifys platform. We have built apps for Pinterest, TikTok, Image SEO, Order Lookups, and more. We have a talented group of developers who take time to analyze the constant changes and innovations in digital marketing, making sure to include notable developments into each application created. Each application is designed, developed, and tested by our team in one smooth process. https://smartecomtech.com/ Job Overview: We are seeking an experienced Senior Shopify App Developer with a minimum of 3+ years of pure experience in Shopify app development and Laravel. The ideal candidate must have a strong background in PHP, along with hands-on experience in JS, jQuery, and Liquid. A solid understanding of the Shopify App Development ecosystem, including knowledge of Shopify Theme App Extensions, Shopify Functions, and Shopify Pixels, is highly desirable. Experience with Python and the [laravel-shopify] (https://github.com/Kyon147/laravel-shopify) package is a big plus. You'll collaborate with our growing team to build robust, scalable, and high-quality Shopify applications. Key Responsibilities: - Develop, customize, and maintain Shopify apps using Laravel. - Collaborate with cross-functional teams to define, design, and deliver new features. - Build and implement Shopify Theme App Extensions, Shopify Functions, and Shopify Pixels. - Maintain up-to-date knowledge of the latest Shopify App Development ecosystem updates and best practices. - Write clean, maintainable, and well-documented code in PHP, JavaScript, jQuery, Liquid, and optionally Python. - Provide technical support and troubleshoot app-related issues. - Optimize application performance and enhance user experience. Required Skills and Qualifications: - Minimum 3+ years of hands-on experience in Shopify App Development using Laravel. - Strong expertise in PHP and proficiency with JavaScript, jQuery, and Liquid. - Experience working with Shopify Theme App Extensions, Shopify Functions, and Shopify Pixels. - Understanding of Shopify's latest app development updates and ecosystem trends. - Experience working with APIs, including Shopify API and related integrations. - Experience developing apps using the [laravel-shopify](https://github.com/Kyon147/laravel-shopify) package (plus). - Python knowledge (plus). - Strong problem-solving skills and ability to work in a fast-paced environment. - Excellent communication and collaboration skills. ---Preferred Skills (Plus): - Experience with Shopify CLI and Shopify Polaris. - Familiarity with version control systems (e.g., Git). ---Why Join Us: - Innovative Projects: Work on cutting-edge Shopify apps that make a real impact. - Growth Opportunities: Expand your knowledge in Shopify, Laravel, and Python development. It's a night shift job Timings: 7:30 pm to 4:30 am Work from home opportunity Company's Website - https://smartecomtech.com/