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For Employers

Dynatrace Lead

Growel Softech Pvt. Ltd.

10 - 12 years

12 - 14 Lacs

maharashtra

Posted:2 weeks ago| Platform:

Apply

Skills Required

dynatrace change management java itsm itil new projects project management operations management performance tuning team management team handling networking problem management high availability incident management microsoft windows .net php unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description The role holder will be responsible for providing overall L3 Dynatrace administration support for the team. Qualification & Experience

B. Tech / BE

10 + years of relevant experience

Delivery of quality, cost-effective infrastructure services in a complex & high availability environment

Proven ability to plan and execute workload in a pressurized & dynamic environment.

ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines.

Skills Required Technical skills

Strong Knowledge in Dynatrace tool administration concepts.

Experience on APM related areas on Java, .NET and PHP

Ability to direct and guide team to resolve crisis situations within prescribed SLAs

Ability to provide consultation for new projects, functionalities, migrations, upgrades.

Ability to direct and guide team to resolve crisis situations within prescribed SLAs

Ability to plan, initiate and manage special tasks/projects.

Analytical skills

Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification.

Process skills

Ability to resolve service requests. Strong attention to detail and the ability to follow processes.

Strong Knowledge of ITSM processes

Other skills

Customer interface experience (managing expectations; negotiating compromise solutions).

Should have good communication and interpersonal skill.

Should be willing to work in a 24*7 environment.

Experience in team handling.

ROLES AND RESPONSIBILITIES

Performance tuning of Dynatrace application and finding automation methods

Configuring the Collectors ,Web agents, Host agents

Train users on best practices and Dynatrace features to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed

Function as a front-line technical resource for 'best practice' and informal questions

Design and develop innovative solutions to integrate Dynatrace in customer environment and make it a part of their day-to-day operations

Ensure and document full deployment of Dynatrace product in customer environment

Help document best practices in developing and deploying Dynatrace in customer environment.

Manage competing requests across simultaneous engagements

Have the ability to manage team and a setup of 450+ JVMSs

Generate and analyze thread Dump

Providing performance tuning suggestion to application team on basis of reports

Working on Methods with offshore team in order to configure the dashboard

Taking transaction count per hour as per application

Host and process health Analysis

Dynatrace Database Health Analysis.

Interface proactively with other Infrastructure support teams such as UNIX, Windows, Network, Storage, etc.

Document issues and associated resolutions to problems

Prepare documentation and presentation of progress reports to customers

Conduct users, customers and Teams training

Guide/Mentor the team members on technical problems which cannot be resolved at their level

Ensure that Systems, Organization processes, & Unit practices adhere to Organization policies

Active participation in Organization and Unit level initiatives

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Growel Softech Pvt. Ltd.

Information Technology Services

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Dynatrace Lead