Duty Manager_HIEX Greater Noida Knowledge Park

About Us

Holiday Inn Express

travel that’s simple and smart

IHG Hotels & Resorts family

True Hospitality for Good

What’s the Job?

Duty Manager

Your Day-to-Day

People

• Manage and assign daily staffing needs in absence of the Front Office Manager.
• Coach, mentor, and give regular feedback to front office colleagues.
• Ensure your team is trained on systems, service, security, and quality standards.
  

Guest Experience

• Greet guests warmly, ensure smooth check-in/check-out, and deliver personalized service.
• Handle guest complaints professionally and take corrective action to ensure satisfaction.
• Conduct inspections of the lobby, front office, and public areas, ensuring cleanliness and readiness.
• Build guest relationships and encourage feedback for continuous improvement.
  

Financial

• Assist in preparing departmental budgets and control operating expenses.
• Monitor night audit and prepare daily financial reports.
• Support revenue growth through upselling and efficient room allocation.
  

Responsible Business

• Ensure compliance with hotel credit policies, billing, and secure handling of transactions.
• Act as Manager on Duty during shifts, ensuring smooth operation across departments.
• Coordinate with local emergency services and follow hotel crisis protocols.
• Perform other tasks as assigned by the management.
  

What We Need From You

• Degree/Diploma in Hospitality Management preferred.
• Previous experience in Front Office/Guest Services; supervisory experience is an advantage.
• Strong communication and problem-solving skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Flexibility to work shifts, including nights, weekends, and holidays.
  

How Do I Deliver This?

True Hospitality

• True Attitude – showing care and building genuine connections.
• True Confidence – demonstrating skills and knowledge to inspire guest trust.
• True Listening – understanding guest needs beyond words.
• True Responsiveness – acting quickly and thoughtfully to provide what guests need.
  

What We Offer

• Duty Meal during working hours.
• 8 Week Off (as per roster).
• Medical & Group Insurance Coverage.
• IHG colleague room and F&B discounts worldwide across 6,000+ hotels.
• Uniform, training, and career development opportunities.
• A supportive, inclusive work culture where your growth matters.
  

Join Us