Duty Manager

Role & responsibilities

• Supervises the functions of the department employees, facilities, operations and cost on a
  day - to - day basis.
• Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to

achieve the same.

• Check for staff grooming/ discipline.
• To introduce new ways and means to minimize transaction time at box office and at the

refuel.

• Oversees the services of Cinema from box-office to refuel and cleaning, to ensure

highest standards and quality services at all times.

• Conducts under the guidance of the General Manager / Unit Manager, such functions as

employee orientation, staff training, on the job performance, coaching and disciplinary

action if necessary, to ensure appropriate staffing and productivity.

• Ensures that displays are up-dated at all times, and effectively co-ordinates with

Programming & Marketing for compliances.

• Ensures compliance with all legal requirements in connection with Cinemas.
• Maintains minimum stock levels of all items and participates in inventories on weekly

basis.

• Key Management: Includes Opening & Closing of shift.
• Cash Management: Includes issuing of daily floats, handling cinema imprest, shift banking,
  shortage control etc.
• Monitors and Controls, on an ongoing basis:

a) Quality levels of product and service.

b) Operating costs of cinema.

c) Merchandising and Marketing all promotional activities /movies publicity in the Unit.

d) Sanitation, cleanliness and hygiene of the entire cinema area under his / her purview.

• Guest Satisfaction:

a) Ensuring guest satisfaction by achieving high levels of Service Standards as per SOP.

b) 100% Mystery Audit Scores.

c) All feedback is handled within the set timelines.

• Inventory and Yield:

a) Ensure that Yield (including batch test and wastages) of popcorn and calibration of

Coke and Tea/Coffee Machine is managed as per standards.

b) Ensure complete adherence to Finance SOPs.

c) Monitor and control daily shortages.

• SOPs, Upkeep and Maintenance / Safety:

a) Custodian of all departmental SOPs and should ensuring 100% compliance.

b) Upkeep and Maintenance of property - (as per Housekeeping and Engineering

Standards).

c) Ensure that the unit must adhere to 100% Safety/security systems.

Preferred candidate profile

• Qualification :

  Bachelors Degree in Hotel Management / Any Specialization in F&B or hospitality related field.

• Experience :

  2-5 years of experience in high volume and/or cinema, retail or restaurant operations at the supervisory levels

Perks and benefits

Interested candidates can share resume on sunil.tidake@inoxmovies.com