Duty Manager

As a Duty Manager at IHG, you will play a crucial role in leading from the front and maintaining high standards across cleanliness, productivity, and guest experiences. Your main responsibility will be to ensure effective handling of guest complaints, queries, and suggestions by championing the one-team approach. **Key Responsibilities:** - Manage guest experiences, team performance, and hotel operations to lead the way - Prioritize workload to ensure authentic, memorable experiences are delivered by your team - Develop your team's skills to drive positive results impacting hotel performance - Engage in authentic conversations with guests to resolve issues, queries, or concerns - Act as the first point of contact for any critical emergency situations **Qualifications Required:** - Minimum Diploma or equivalent, with some college education preferred - 2 years of front desk/guest service leader experience - Fluency in spoken and written English; knowledge of other languages is a plus - Basic mathematics skills - Excellent communication, problem-solving, reasoning, and motivational skills - Ability to stand for long periods in front desk areas and occasionally lift heavy items - Working knowledge of hotel property management systems like Opera is beneficial - Willingness to work evenings and weekends IHG provides its employees with a competitive salary, comprehensive benefits, full uniform, impressive room discounts, and top-notch training opportunities. The company values a collaborative environment where every team member is given the space to belong, grow, and make a difference. Through the myWellbeing framework, IHG is committed to supporting employee wellbeing in health, lifestyle, and workplace. Joining IHG means becoming a part of a global family that prioritizes both professional and personal well-being. If you believe you would be a great fit for the job, even if you don't meet every requirement, don't hesitate to hit the "Apply" button and start your journey with us today.,