Duty Manager

Job Description

Responsibilities: Supervising staff: Overseeing daily operations, ensuring productivity, and addressing any issues that arise. Ensuring adherence to company policies: Following procedures and standards to maintain a high level of service. Customer service: Addressing customer complaints, resolving issues, and providing a positive experience. Managing schedules: Scheduling employee shifts, ensuring adequate staffing, and covering absences. Operational efficiency: Identifying areas for improvement, implementing solutions, and streamlining processes. Problem-solving: Addressing operational issues, resolving conflicts, and de-escalating situations. Safety and security: Ensuring compliance with regulations, conducting inspections, and responding to emergencies. Communication: Interacting with staff, customers, and management, providing clear and concise communication. Skills: Leadership: The ability to motivate and guide staff, ensuring a positive and productive work environment. Time management: Effective time management skills are crucial for managing schedules and tasks efficiently. Problem-solving: The ability to identify and resolve issues quickly and effectively. Conflict resolution: Strong conflict resolution skills are needed to address disagreements between staff and resolve issues. Organizational skills: Excellent organizational skills are essential for managing multiple tasks and responsibilities. Flexibility: The ability to adapt to changing situations and work different shifts, including evenings, weekends, and holidays. Duty Managers are crucial for maintaining a smooth and efficient operation of a business, ensuring a positive experience for customers and staff.