Duty Manager

Company Description

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Role Description

This is a full-time, on-site role for a Duty Manager based in Bardez. The Duty Manager will oversee daily operations to ensure the smooth functioning of the hotel and exceptional service delivery. Responsibilities include managing staff, addressing guest inquiries and complaints, ensuring compliance with health and safety regulations, and coordinating with various departments to maintain operational efficiency. The role includes overseeing check-ins and check-outs, resolving unforeseen issues, and ensuring the guest experience is memorable and satisfactory.

Qualifications

• Proven leadership and team management skills to inspire and guide staff effectively
• Excellent customer service and interpersonal skills to address guest needs and maintain satisfaction
• Problem-solving and decision-making capabilities for resolving operational challenges
• Strong organizational and time-management skills to oversee multiple tasks and departments
• Proficiency in hotel management systems and relevant computer skills
• Knowledge of health and safety regulations and standards in hospitality operations
• Flexibility to work varying shifts, including weekends and holidays
• Previous experience in a hospitality or customer service management role is preferred
• Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field is an advantage