DUTY MANAGER

Fairmont Hotels Resorts

2 - 4 years

2 - 7 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

Hospitality management Conflict resolution Time management Management systems Hotel management Scheduling Customer service Management MS Office Performance monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

As the cornerstone of our operations, youll oversee daily activities, inspire your team, and maintain our high standards of service excellence-

Lead and motivate the front desk team, ensuring efficient operations and maintaining a positive work environment
Oversee guest check-ins, check-outs, and handle any special requests or concerns with a customer-first approach
Monitor and manage occupancy rates, room assignments, and upgrades to maximize revenue and guest satisfaction
Coordinate with various departments to ensure seamless service delivery across the property
Handle and resolve guest complaints promptly and professionally, turning challenges into opportunities for guest loyalty
Ensure compliance with safety and security protocols, maintaining a safe environment for guests and staff
Conduct regular briefings and training sessions to keep the team informed and continuously improve service standards
Manage shift operations, including staff scheduling, task delegation, and performance monitoring
Generate and analyze reports on key performance indicators, identifying areas for improvement
Act as the primary point of contact for escalated issues, making critical decisions when necessary

Proven experience in a similar role within the hospitality industry, preferably in a hotel setting
Strong leadership skills with the ability to inspire and motivate a diverse team
Excellent problem.solving abilities and a calm demeanor in high.pressure situations
Exceptional interpersonal and communication skills, with a focus on building positive relationships with guests and staff
Detail.oriented mindset with a keen eye for maintaining high standards of service and cleanliness
Proficiency in hotel management systems and Microsoft Office suite
Flexibility to work varying shifts, including nights, weekends, and holidays
Demonstrated ability to multitask efficiently in a fast.paced environment
Strong time management skills and ability to prioritize tasks effectively
Excellent conflict resolution skills with a diplomatic approach
Commitment to maintaining confidentiality and upholding business ethics
A positive, approachable attitude with a passion for delivering exceptional customer service
Bachelors degree in Hospitality Management or related field preferred (not mandatory)
Fluency in English; knowledge of additional languages is a plus

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