DSS Engineer

New Contract Opportunity – Desktop Support Engineer

Contract:

Location:

Start:

Key Responsibilities:

• Execute

  IMAC (Install, Move, Add, Change)

  activities for desktops, laptops, printers, peripherals, and other end-user computing devices.
• Perform

  hardware and software installations, upgrades, and configurations

  in accordance with IT policies.
• Manage

  asset tagging, inventory updates

  , and documentation after each IMAC activity.
• Support

  new device rollouts, refresh projects, and user relocations

  .
• Ensure

  data backup, migration, and recovery

  during system moves or replacements.
• Troubleshoot

  hardware and OS-level issues

  during deployment and escalate complex problems as needed.
• Coordinate with

  Service Desk, Network, and Infrastructure teams

  for dependencies and smooth execution.
• Maintain

  SLA compliance

  for all IMAC requests and ensure proper closure in ITSM tools (e.g., ServiceNow, Remedy).
• Support

  user onboarding and offboarding

  processes from a device perspective.
• Prepare and maintain

  standard operating procedures (SOPs)

  , checklists, and technical documentation.

Required Skills and Competencies:

• Strong understanding of

  EUC technologies

  – Windows OS, Microsoft 365, Active Directory, SCCM/Intune.
• Experience with

  hardware setup, reimaging, and device provisioning

  .
• Familiarity with

  ticketing systems

  (e.g., ServiceNow, Remedy, BMC Helix).
• Good knowledge of

  network connectivity basics

  (LAN/Wi-Fi, IP, DNS, DHCP troubleshooting).
• Hands-on experience with

  remote support tools

  (e.g., RDP, TeamViewer, AnyDesk).
• Strong

  documentation and reporting

  skills.
• Excellent

  communication and customer service

  orientation.
• Ability to work independently or as part of a distributed support team.

Preferred Qualifications:

• Certifications:

  CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate.
• Experience in

  large-scale enterprise IMAC deployments

  .
• Knowledge of

  asset management and lifecycle tracking tools

  .
• Exposure to

  endpoint security tools

  (e.g., BitLocker, antivirus solutions).

Education:

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, or related field.