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Virtusa
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Dotnet Support Engineer

Dotnet Support Engineer

Virtusa

0 years

0 Lacs

Bangalore Urban Karnataka India

Posted:1 day ago| Platform:

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Skills Required

support resolve processing transactions latency development splunk analysis reconciliation sql xml scripting python management jira itil networking database troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Monitor payment systems and transaction flows to ensure uptime and performance
Investigate and resolve production issues related to payment processing (e.g., failed transactions, latency, system errors)Collaborate with development and infrastructure teams to troubleshoot and deploy fixesHandle L1/L2 support tickets and escalate critical incidents appropriatelyMaintain logs, dashboards, and alerts using tools like Splunk, Grafana, or New RelicPerform root cause analysis and document incident resolutionsSupport batch processing, settlement, and reconciliation operations Participate in on-call rotations and provide 24/7 support coverage when needed Strong knowledge of SQL, XML, and scripting languages (e.g., Python, Shell)Familiarity with payment gateways, POS systems, and banking protocolsExperience with incident management tools (e.g., Jira, ServiceNow)Understanding of ITIL processes (Incident, Problem, and Change Management)Basic networking and database troubleshooting skillsAbility to work under pressure and manage multiple priorities

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Dotnet Support Engineer