Dotnet Support Engineer

0 years

4 - 5 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Monitor payment systems and transaction flows to ensure uptime and performance
Investigate and resolve production issues related to payment processing (e.g., failed transactions, latency, system errors) Collaborate with development and infrastructure teams to troubleshoot and deploy fixes Handle L1/L2 support tickets and escalate critical incidents appropriately Maintain logs, dashboards, and alerts using tools like Splunk, Grafana, or New Relic Perform root cause analysis and document incident resolutions Support batch processing, settlement, and reconciliation operations Participate in on-call rotations and provide 24/7 support coverage when needed Strong knowledge of SQL, XML, and scripting languages (e.g., Python, Shell) Familiarity with payment gateways, POS systems, and banking protocols Experience with incident management tools (e.g., Jira, ServiceNow) Understanding of ITIL processes (Incident, Problem, and Change Management) Basic networking and database troubleshooting skills Ability to work under pressure and manage multiple priorities

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Virtusa

Information Technology and Services

Southborough

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