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Dot NetSupport Analyst

Dot NetSupport Analyst

Zensar

5 - 6 years

7 - 8 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Computer science Housekeeping Support Analyst Standard operating procedures End User Support Incident management Troubleshooting Information technology Monitoring SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Support Analyst

Core Skills /Must Have

Primary / Should Have

Secondary / Could Have

Nice to Have

.NET , C# scripting

API integrations, SQL

OneSpace

Key Responsibilities:

AMS to support for Canada and Poland users.
weekend support is for bi-monthly release deployments,
Resolving incidents and requests based on standard operating procedures,
Perform basic troubleshooting of application,
Escalate to L3 where necessary, Provide end user support,
Application monitoring and maintenance,
Conducting regular scheduled activities such as application releases and month end,
Incident management,
Ensure SOPs are created and maintained,
Identify opportunities for service improvement,
Running scheduled activities on a daily and monthly basis,
Incident Request /Service Request Mangement
Daily Application Checkout & Monitoring / Deployments on prod -1 and prod,
Monthly Patching Post checkout (Follow daily App checkout),
Housekeeping Cleanup activity (Disk space alert/Share folder Alert- Application folder), DR & Testing (Dry Run)
Proactive License tracking/ Certificate Renewal,
Incident Management Process /SOT/Informing App manager on the MI in detail
Business Communication to stakeholders when required on Maintenance window,
Raise RITM based on adhoc request (server build/DB creation),
Adhoc Patching Co-ordinate with respective team to get the details & fix,
Creating application documents / Datapack / Runbooks / KEDB for standard request,
The Prod defect scope will be post warranty period.

Qualifications:

Bachelor s degree in computer science, Information Technology, or a related field.
5-6 Years of Experience
Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.

Mandatory:

3 Days working from Client Office, Bangalore

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