Domestic Account Manager

Core Responsibilities

1. Client Relationship Management

• Build and maintain strong, long-term relationships with domestic clients.
• Act as the main point of contact for customer queries, concerns, and escalations.
• Conduct regular check-ins, reviews, and meetings with clients to ensure satisfaction.

1. Account Growth & Retention

• Identify upselling and cross-selling opportunities.
• Work to renew and retain existing accounts by ensuring value delivery.
• Support clients in achieving business goals through offered products/services.

1. Sales & Revenue Management

• Achieve assigned sales targets and revenue objectives from domestic accounts.
• Prepare account plans and sales forecasts.
• Negotiate pricing, contracts, and agreements with clients.

1. Business Development (Domestic Market Focus)

• Identify new domestic market opportunities.
• Map industry trends and competitors within the local geography.
• Collaborate with the sales team to convert leads into business.

1. Coordination & Collaboration

• Work with internal teams (operations, delivery, finance, technical support) to meet client expectations.
• Ensure smooth onboarding of new domestic accounts.
• Address service delivery issues in coordination with internal stakeholders.

1. Reporting & Analysis

• Track account performance metrics, revenue growth, and customer satisfaction.
• Provide periodic reports to management.
• Use client feedback to suggest improvements in services/products.

1. Compliance & Documentation

• Ensure all contracts, invoices, and agreements comply with company policies and legal requirements.
• Maintain accurate records of customer interactions, sales, and account activities.