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Domain Support Specialist

Domain Support Specialist

Ericsson

3 - 5 years

4 - 5 Lacs

noida

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support coordination management maintenance service development reporting software tracking linux sql monitoring python perl database oracle mysql virtualization vmware kubernetes troubleshooting negotiation argumentation planning presentation communication consulting

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About this opportunity:

At Ericsson we are looking for a 2nd Level Operations Engineer that will be responsible for the coordination, management, execution and reactive maintenance activities that require a Intermediate level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.

Job Responsibilities:

Customer issue handling via Customer Service Request/On-call.
Handling technical investigation and if required coordinating with development and 3PP team.
Handling emergency recoveries upon customer requests.
Investigation reporting to the customer.
Software Update Management (SUM) handling.
Act as investigation Leader for customer issues.
Handling both hardware and software issues.
Flexible to work in rotational shifts 24*7.
Issue tracking skill.

Minimum Qualifications & Experience Requirements:

Minimum 3-5 years of exposure to IT systems/Telecom at the administration level (Linux, Sql, monitoring systems)
Working experience in PLSQL, Linux, Operation/Application Support is a must.
Experience in Python, Perl and Shell scripting.
Database administration basic knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)
Technical support environment exposure, working with tickets, priorities, Service Level Agreements
Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage.
Responsible for MOP/SOP creation/version control for process documents.
Ability to handle inbound technical inquiries effectively using proactive customer service and proven technical troubleshooting procedures.
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Consulting Skills, helpful nature to others

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Domain Support Specialist