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Domain Support Specialist

Domain Support Specialist

Ericsson

3 years

0 Lacs

noida uttar pradesh india

Posted:19 hours ago| Platform:

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Skills Required

support service enablement troubleshooting maintenance stability scalability analysis splunk appdynamics jira jmeter sql developer monitoring testing checks development database data network docker iam unix linux python java rest git deployment microservices wireshark communication coordination drive

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

About this opportunity:

We are excited to announce an opportunity for a skilled Domain Support Specialist in to join our BSS Service Enablement team. In this role, you will be responsible for end-to-end operational support, troubleshooting, and maintenance of key VAS domain services, while enabling seamless service delivery across multiple environments. You will work closely with cross-functional teams and directly contribute to the stability, scalability, and performance of our mission-critical platforms.

What you will do:

Provide 24x7 support for critical incidents, adhering to SLA guidelines.
Work in rotational shifts (including night and day) as per customer schedules.
Handle incident tickets, perform root cause analysis, and ensure timely resolution.
Identify, reproduce, and deploy fixes for defects across LAB & Production environments.
Manage and troubleshoot lab environments, ensuring smooth project handovers.
Author Technical Operational Logs (TOLs) for defect-related activities.
Leverage tools such as Splunk, AppDynamics, JIRA, JMeter, and SQL Developer for monitoring, troubleshooting, and reporting.
Deploy and validate hot fixes in LAB & Production environments.
Perform load testing and system health checks to ensure high availability.
Collaborate closely with Tier 3, Development, and Project teams to support urgent fixes.
Execute database queries and perform data analysis for operational insights.
Implement customer requirements and network changes in both LAB & Production.
Manage microservice-based applications on Docker & Kubernetes.
Maintain and follow best operational practices for continuous service improvement.

The skills you bring:

Strong understanding of VAS domain and related products. BSS area – Service Enablement (IAM/SDG & BNE)
Hands-on experience in Operations & Maintenance with solid troubleshooting skills.
Proficiency in Unix/Linux, Python, Java, SOAP, REST, Git, and CI/CD pipelines.
Practical experience in defect testing, load testing, and deployment processes.
Expert knowledge of JIRA, Splunk, AppDynamics, JMeter, and SQL Developer.
Experience managing containerized microservices using Docker & Kubernetes.
Ability to interpret and troubleshoot Wireshark traces & heap dumps.
Self-motivated mindset with strong communication and coordination skills.
3+ years of relevant experience in telecom/VAS environments.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

770820

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Domain Support Specialist