462 Documentation Skills Jobs - Page 15

Strong knowledge of PLC programming and industrial automation.Good communication & documentation skills. Competitors a. TDK Electronics, b. Neotroniks,c. Deki Electronics,d. Alcon,e. Vishay Components

Role & responsibilities: Brief Of The Role Developing customers - In East - West Bengal, Orissa, Northeast states Type of customer working -- Steel , Cement, food- pharma Identify new customers - Applications at these customers, proposed Mosil products, conduct trials, Demos, Customer seminars . Develop and grow existing Business partner network, motivate them to promote Mosil products, Train the sales team of Business partners Annual, Quarterly, and Monthly targets achievements Key Responsibilities : Overall responsible for all sales and marketing for all products / solutions / services offered by the company in the assigned region. Responsible for providing assistance in development of new applications, solutions, products, services. A. Generate and Maintain Sales as per the targets assigned to the department from time to time in the assigned region. Develop and Maintain Relations with Key Customers, OEMs and Business Partners in the region. Maintain and expand the distribution network of the organisation for all products / solutions / services offered by the company in the assigned region. Develop new channels of sales to enhance cash flow. Strategize and implement sales enhancement schemes. Assist the team members in the assigned area for order closure, conducting trials, conducting seminars etc. sales promotional activities. B. Responsible for providing assistance in development of new applications, solutions, products, services. Appraise Management on various developments, trends, threats, opportunities from time to time. Comply with the reporting system of the organization. Responsible for the compliance of the reporting system by the team members operating in the assigned region. Personal Specifications :Education/Qualification/Training : Graduate in Engineering/any discipline,Diploma/ any discipline, BSC.Experience : 8-10 yrs in Industrial marketing, in which min 4 -5 yrs working with Steel industry customers .Skills : High on ownership, results driven, ability to travel and documentation skillsKnowledge : Geography knowladge of East & North east area . experience of working in MRO -- Steel, Cement Industries Key Performance IndicatorsTop Line : Achievement of Sales Targets (Value Wise) in the segment assigned.Bottom Line : Achievement of minimum effective discount to generate the SalesReporting : On time reporting on the CRM .Business Development : New initiatives such as development of a new application, business partner, new business segment etc. Preferred candidate profile Education/Qualification/Training : Graduate in Engineering/any discipline, Diploma/ any discipline, BSC. Experience : 8-10 yrs in Industrial marketing, in which min 4 -5 yrs working with Steel industry customers . Skills : High on ownership, results driven, ability to travel and documentation skills Knowledge : Geography knowladge of East & North east area . experience of working in MRO -- Steel, Cement Industries Key Performance Indicators Top Line : Achievement of Sales Targets (Value Wise) in the segment assigned. Bottom Line : Achievement of minimum effective discount to generate the Sales Reporting : On time reporting on the CRM . Business Development : New initiatives such as development of a new application, business partner, new business segment etc.

Assist-mechanical design and testing components&systems Collab-design, production, digital transformation Do- 2D/3D models with SolidWorks/AutoCAD Support simulations-ANSYS Perform data analysis &reports Handle-technical docs, quality checks, reports

Description We are seeking an Assistant QA/QC Engineer - Mechanical to join our team. The successful candidate will play a crucial role in ensuring the quality and integrity of mechanical components and systems, contributing to the overall success of our projects. Responsibilities Assist in the preparation and implementation of quality assurance and quality control plans. Conduct inspections and tests on mechanical components and systems to ensure compliance with standards and specifications. Review and interpret engineering drawings and technical specifications. Document and report quality issues and non-conformances, and assist in corrective action processes. Collaborate with engineering and production teams to ensure quality standards are met. Support the development and maintenance of quality management systems. Skills and Qualifications Bachelor's degree in Mechanical Engineering or related field. 2-5 years of experience in quality assurance/quality control in mechanical engineering. Familiarity with quality control tools and techniques (e.g., Six Sigma, Statistical Process Control). Knowledge of relevant industry standards and regulations (e.g., ISO 9001, ASME). Proficiency in using measurement and inspection tools (e.g., calipers, micrometers, gauges). Strong analytical and problem-solving skills. Excellent communication and teamwork skills.

Description We are seeking an experienced QA/QC Engineer specializing in Electrical Engineering to join our team. The ideal candidate will be responsible for ensuring the quality and compliance of electrical systems and components through rigorous testing and inspection processes. Responsibilities Develop and implement quality assurance standards and measures for electrical components and systems. Conduct regular inspections and tests to ensure compliance with specifications and standards. Identify and troubleshoot issues in electrical systems and provide recommendations for improvements. Collaborate with engineering teams to resolve quality-related issues and improve processes. Maintain documentation of testing procedures, results, and non-conformance reports. Participate in audits and inspections to ensure adherence to quality control processes. Provide training and support to team members on quality assurance best practices. Skills and Qualifications Bachelor's degree in Electrical Engineering or a related field. 8-15 years of experience in QA/QC engineering, specifically in the electrical domain. Strong knowledge of electrical testing methods and quality assurance standards. Familiarity with ISO 9001 and other relevant quality management systems. Experience with electrical inspection tools and software. Ability to read and interpret electrical schematics and technical documentation. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to work effectively in a team environment.

Position Purpose Business analyst role for invoice and accounting application The role is open for a web-based application providing a control framework around the invoice workflow and capturing accounting entries. An invoicing and Accounts Receivable user interface centralise the rebilling of expenses (to internal and external clients), debt recovery and management information. For non-implementations, the services rendered by BNP Paribas entities to other BNP Paribas entities, were managed manually throughout three main steps: The invoice preparation and follow-up, the creating/booking in the general ledger (GL) and the collection of payment. The application is to automate the intercompany invoicing process and to include the relevant controls. It also lets its users create a reference system for the SLAs and an audit trail between the SLAs, the creation of invoices and the payments received. Finally, the application also automates the creation of accounting entries relevant to intercompany recharges. Responsibilities Direct Responsibilities Analysing user requirements and business processes Liaising with users and internal counterparts from Finance, IT and Operations as required Providing users with Subject Matter expertise for finance/accounting systems Liaising with end-users for requirements gathering, UAT and migration testing up to successful delivery of the expected solution Developing functional specifications for delivery to IT Ensuring IT developments are in line with the functional specifications Performing integration testing and User Acceptance Testing Ensuring on-time quality delivery of all activities assigned Production Support Be responsible for functional production support for finance users Assistance to maintain the application and its workflows Perform root cause analysis for resolution of user and system issues Co-ordinate with IT to solve production issues Raise service now tickets and incidents for issues Timely escalation of issues as per escalation matrix Adherence to the support procedure guidelines as per Standard Operating Procedures (SOPs) Contributing Responsibilities Managing/helping peer working group to manage product backlog Give training on new functionalities to Finance users, Support Team (incl. IT) Technical & Behavioral Competencies Good understanding of basic accounting concepts Strong analytical and problem-solving skills Proven organizational skills with excellent multi-tasking and prioritization skills Good systems skills, good understanding of IT databases (although programming skills are not required) Good documentation skills Ability to work independently Commitment to project deadlines and sense of drive/commitment Strong communication and interpersonal skills, able to communicate and relate easily with IT, Finance and back-office users

Role & responsibilities 1) Oversee the network implementation needs and review network system regularly. 2) Monitor network performance and evaluate issues generated. 3) Analyse and interpret traffic and utilization of services running on network connections, provide recommendations on capacity planning. 4) Prepare documentation/functional requirements/ technical specifications/budgetary estimates. 5) Quality control and performance analysis w.r.t tests and inspections of products, services and processes for effective service delivery. 6) Review and finalize Network Security Policy and SOPs (Standard Operating Procedures). Preferred candidate profile 1. The candidate will serve the role of a Network expert under the Project Management Unit (PMU) Team to serve the client who is an Internet Service Provider (ISP). 2. Prepare Technical documentation/ functional requirements/ technical specifications/ budgetary estimates. 3. The candidate shall require good knowledge of IT Infrastructure & Optical Fibre, hands on expertise in server/system management & sound knowledge of networking protocols. 4. Preference to candidates who have 2 to 3 years experience in NOC/Data centres of large IT / ISP/ Telecom networks. 5. Communication Skill (good English mandatory) 6. Telecom related Networking Skill 7. Postitive attitude to work & interact with horizonal/ vertical Team members. 8. Ready to work extensively to meet Project deadlines & deliverables.

Key Responsibilities: Plan, organize, and execute external audits in accordance with IATF 16949:2016 standards. Ensure all audits are conducted within the defined scope, timeline, and budget. Develop detailed audit plans, including objectives, scope, and criteria. Prepare and review audit checklists and audit reports in advance of the audit. Perform on-site audits of clients to assess compliance with IATF 16949 requirements. Interview personnel, review documentation, and evaluate processes to identify non-conformities. Prepare and deliver comprehensive audit reports, summarizing findings, observations, and areas for improvement. Provide recommendations for corrective actions and follow-up on the implementation of these actions. Communicate effectively with client representatives throughout the audit process. Present audit findings and conclusions to senior management and other stakeholders. Identify opportunities for process improvements in the audit process and suggest enhancements. Stay updated on changes and updates to IATF 16949 and related standards. Ensure that all audits are conducted with the highest level of integrity and professionalism. Adhere to the code of ethics for auditors and maintain confidentiality of audit findings. Maintain accurate and complete audit documentation, including records of findings, corrective actions, and follow-up activities. Ensure all audit records comply with relevant legal and regulatory requirements. Build and maintain strong relationships with clients, understanding their needs and expectations regarding IATF 16949 compliance. Provide expert advice to clients on achieving and maintaining certification. Qualifications: Education: Bachelor s degree in Engineering, Quality Management, or a related field. Certification: Certified IATF 16949 Lead Auditor (mandatory). Green ADP shall be preferable. Experience: Minimum of 6 years of experience in automotive quality management systems and external auditing. Skills: Strong knowledge of IATF 16949:2016 and related automotive standards. Excellent analytical and problem-solving skills. Strong written and verbal communication skills. Ability to work independently and lead audit teams. Proficiency in using audit management software and tools.

Description The Associate II, Field Technical Service Engineering role involves providing technical support and maintenance services for field equipment and systems, ensuring high customer satisfaction through effective problem-solving and technical expertise. Responsibilities Provide on-site technical support to customers by troubleshooting and resolving issues with field equipment and systems. Conduct regular maintenance and servicing of equipment to ensure optimal performance. Collaborate with cross-functional teams to improve product offerings and customer satisfaction. Document service reports and maintain accurate records of customer interactions and repairs. Train customers on the proper use and maintenance of equipment as needed. Skills and Qualifications Bachelor's degree in Engineering (Mechanical, Electrical, Electronics) or a related field. 3-6 years of experience in technical service or field engineering roles. Strong problem-solving skills and the ability to work independently. Excellent communication and interpersonal skills to interact with clients and team members effectively. Proficiency in using diagnostic tools and software for troubleshooting purposes. Basic understanding of electrical and mechanical systems and principles. Willingness to travel to customer sites as required.

Branding and Marketing, Talent Acquisition and Retention, Streamlining Operations and harmonising human resources discords. Required Candidate profile Suave, Charismatic, open minded, impactful and highly efficient human resources leader.

1. Understanding of surface preparation, plating methods, and inspection techniques 2. Responsible For Working With Chemicals, Testing Samples And Providing Results. 3. Excellent problem-solving, communication, and documentation skills

Job Description Role Title: Plant IT Executive Reporting To: Plant IT Manager Initial Location of Posting: DCTL- Dahej Position Overview The IT support lead role for IT infrastructure and application support is to provide routine support to plant users for IT infrastructure, Networking and IT support-related activities. Key Responsibilities: End-user support for Desktop, Laptop, Printer, OS, Email, Software installation, Network, Access control, Camera, Application issues and other IT support related activities. Helping users for adoption of existing technology. Maintaining the Inventory and documentation related to Server, Storage, network and surveillances, devices. Provide the necessary IT support for Meeting and conference room. Seating up access for AD, FTP, Access control, Internet access. Supervising and ensuring the functioning of the helpdesk activities, resolving issues whenever escalated. Making sure that the IT users are raising the request in tool & the same are addressed and managed. To align with the organizational & departmental SLAs for end user service requests. Assisting the users for adoption of existing technology adoption. Coordination with backend team & end user for critical issues. Assist in the evaluation of new technologies related to server and network hardware. Ensure the IT security procedures are followed as per the Access provided Performing support activities related to Windows Server, Firewall, Active Directory, Wi-Fi access, Biometric, Access control, Networking, VMware, Email Server, FTP, Remote Support and Antivirus, Maintaining the Inventory and documentation related to Server, Storage, network and surveillances, devices. Education Qualification: BE CSE/ MCA/BCA/Diploma -IT Experience: 5-10 years of experience in manufacturing site IT services. Technical Competencies/Skills: Ability to work independently. Having Skills in Project & People management. As a precautionary measure, analyse and implement new security protocols for greater efficiency against any threat or malfunctions. Resolving the existing Network security issue including hardware malfunctions. Investigations of Network Security breach alert. Maintaining & implementing the SOP for Network Security. Knowledge of performing routing protocols (MPLS, HAIPE/IP, QoS, and WAN) . Knowledge of network topology, Leased line, MPLS, PRI link, etc. Systems are back up and running in case of a security attack. Behavioural Competencies: Proactive, motivated, and driven, Ethical team player, Strong interpersonal skills, Emotional maturity, Multitasking, Self-motivated with the ability to work in a fast-moving environment, Strong verbal and written communication skills, highly organized and able to prioritize under pressure, Detail-oriented, Proven ability to deal with highly confidential and sensitive information.

NABH Assessment ,NABH Audits Devise and establish a hospitals quality procedures, standards, and specifications Review patient requirements and make sure they are met. Set standards for quality as well as health and safety Make sure that services meet international and national standards Look at ways to reduce waste and increase efficiency Define quality procedures in conjunction with operating staff Set up and maintain controls and documentation procedures Monitor performance by gathering relevant data and produce statistical reports Review existing policies and make suggestions for changes and improvements and how to implement them Measure performance and identify any areas of weakness, recommending and implementing improvements Assess the effectiveness of changes made Use relevant quality tools and make sure managers and other staff understand how to improve the business. Interested candidate please share your resume on 7055514524 hrhead@gsmedicalcollege.in, hr2@gsmedicalcollege.com or Walk-in Tuesday to Friday 10:00 AM to 1:00 PM G S Medical College & Hospital Near Pilkhuwa Railway Station, Pilkhuwa, Hapur Uttar Pradesh

Description We are seeking an experienced Welding Inspector to join our team in India. The ideal candidate will have a solid background in welding inspection, ensuring that all welding work meets the required quality standards and specifications. Responsibilities Conduct inspections of welding work to ensure compliance with specifications and standards. Review and interpret welding documents, blueprints, and technical drawings. Perform non-destructive testing (NDT) to evaluate weld quality and integrity. Identify and report any defects or non-conformance issues in welding processes. Maintain accurate records of inspections, test results, and non-conformance reports. Collaborate with welding teams to provide guidance and training on best practices and standards. Ensure adherence to safety protocols and regulations during inspection processes. Skills and Qualifications 3-5 years of experience in welding inspection or a related field. Certified Welding Inspector (CWI) or equivalent certification is preferred. Strong knowledge of welding processes and techniques, including MIG, TIG, and arc welding. Familiarity with relevant industry standards (e.g., ASME, AWS, ISO) and codes. Experience with non-destructive testing methods (e.g., ultrasonic, radiographic, magnetic particle). Proficient in reading and interpreting technical drawings and specifications. Excellent attention to detail and strong analytical skills. Effective communication and interpersonal skills to work with diverse teams.

Responsibilities: * Manage facilities & staff * Ensure safety protocols * Oversee estate operations * Maintain documentation * Coordinate maintenance schedules Health insurance

Responsibilities: * Meet enrollment targets through effective counseling * Maintain accurate records & reports * Provide English language training when needed * Conduct internet research on programs & courses Sales incentives

Role & responsibilities: As the Service Coordinator, you will be an integral part of the Sales& Service team, supporting them in the execution of the overall service strategy. Conduct post sale follow-ups with customers to ensure all sales agreements have been accomplished and customers are satisfied with all aspects of the transaction. Preparing quotes as per requisition from Sales & Service team. Preparing proforma invoice and sales order confirmations for Service requests Coordinating with customer for planning delivery schedules, payments receipts and any after sales related support. Coordinating with customers for payments. Coordinating with customers for technicians and Service Partners visits basis the daily service plan. Preparation of monthly service MIS and other daily service reports. SPOC between Service team and all other teams including Operations, Design, and Accounts. Attend daily meetings with production, purchase, design etc to understand service plans. SPOC between operations team and the customer understanding and clarifying any questions either party has regarding service and installation. SPOC between Accounts and Customer teams for ledger matching, verification, and timely payment recovery. You will coordinate between Service team and Admin team for Ticket and hotel bookings.

Description We are looking for a Junior Analyst - IP Admin to join our team in India. The ideal candidate will assist in the management of intellectual property processes and contribute to various IP-related projects. This role is suitable for individuals with 0-1 years of experience who are eager to learn and grow in the field of intellectual property. Responsibilities Assist in managing and maintaining intellectual property databases and records. Support the IP administration team in filing and prosecution of patent applications. Conduct preliminary patent searches and assist in analyzing prior art. Help in preparing reports and presentations related to IP activities. Coordinate with internal teams and external stakeholders for IP-related queries. Stay updated with changes in IP laws and regulations. Skills and Qualifications Bachelor's degree in Law, Engineering, or a related field. Strong analytical and research skills. Basic understanding of intellectual property rights, particularly patents and trademarks. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Excellent communication skills, both written and verbal. Detail-oriented with strong organizational skills. Ability to work collaboratively within a team.

Job Description: We are looking for a motivated and detail-oriented Home Loan Coordinator to join our team. The ideal candidate will assist customers in understanding and processing their home loan applications while coordinating with banks and internal departments to ensure smooth and timely disbursement. Key Responsibilities: Assist in preparing and reviewing loan documentation as per company policy. Perform data entry and update loan application details in internal systems. Verify submitted documents for accuracy and completeness. Handling clients and providing them with information about bank policies related to loans. Follow up with clients and internal teams for missing or additional information. Maintain and update loan files (physical and digital) in a systematic manner. Generate daily/weekly reports related to application status, disbursals, and follow-ups. Ensure compliance with regulatory and internal guidelines during the loan process. Support audit and internal reviews by providing necessary documentation. Maintaining & handling important documents & its safety

GOTI is looking for a proactive and detail-oriented Client Servicing Executive to join our team. This role is ideal for someone who enjoys communication, coordination, and ensuring a seamless client experience from the first interaction to the final delivery. You will be the face of GOTI for our clients, handling everything from scheduling discovery calls and understanding client requirements to coordinating with internal teams, sharing proposals, and ensuring smooth project execution. Once a client is onboarded, you'll manage documentation, quotations, and feedback cycles, serving as the key link between the client and our team. We work with modern D2C, retail, B2B, FMCG, and other e-commerce brands, so an interest in digital products, Shopify, or the e-commerce space is a strong bonus. Previous experience working at an agency is a plus. Key Responsibilities: Schedule meetings and gather client requirements Document and relay clear briefs to the design and development teams Share quotations, agreements, and other client-facing documents Ensure timely communication and follow-ups with clients Maintain strong relationships and handle client queries and feedback efficiently Requirements: Strong written and verbal communication skills in English Basic understanding of websites or e-commerce (preferred) Highly organized with excellent attention to detail 1-2 years of experience in client servicing or coordination (freshers with strong skills are welcome to apply) Join a fast-growing team where your communication skills directly impact project success and client satisfaction.

Strong background in Proposal writing, lead generation, client communication, and documentation. Understanding of IT services and technologies. Experience in managing a team and working in a collaborative environment. Experience with Upwork. Provident fund

Greeting from Motherhood Hospital Bengaluru, Banashankari Looking for NICU and Labor Room Staff Nurse (LDR) KNC Registration is Mandatory. Assists with the functioning of the NICU Adherence to Nursing Clinical standards: - Oriented to the NICU routine, equipment and type of neonates. - Outstation Neonate Retrieval by Ambulance: provide nursing care through the retrieval, accompanies and assists. - Complete the Nursing Assessment Guide within 15 minutes of neonate admission. - Ensures the neonate is comfortable, implements safety measures for vulnerable neonates as per the policy. - Ensures safety and security of neonates by following safety measures. - Neonate condition updates to be shared twice a day with parents; change in condition to be informed immediately; provide comfort and emotional strength to parents. - Review the doctors notes and the drug chart on admission and implement action as required. - Prepares nursing care plans and render professional bedside nursing care. - Ensure investigation slips are raised. - Ensure all investigations are carried out as advised by the doctor, reports available on time for doctor’s perusal and further advice. - Raise pharmacy indents, check on receipt, and stock in the bedside locker and medication trolley. - Specific responsibility towards neonate physical needs: - Feeding - Position - Medication dosage and calculation according to weight and body surface - Monitor neonates on incubator and ventilator and inform abnormal findings. - Responsible for checking and recording daily weight. - Responsible for monitoring and maintaining normal oxygen saturation level. - Administer on time medications and therapies. - Check and record vital signs legibly and promptly. - Assists the doctors in special procedures, dressings and rounds. For the following procedures, ensure properly set procedure trolleys. Venopuncture Endotracheal intubation Catheterization of umbilical artery and vein Peripheral I.V. and arterial line insertion ICD insertion Lumbar puncture - Assists the doctors in the management of the asphyxiated neonate, including resuscitation and stabilization. - Coordinate procurement of blood and blood products for transfusion. Any reactions must be reported to treating consultant, IC & NS immediately. - Completes the preoperative checklist before sending the neonate to operation theatre. - Completes the transfer formalities as per the In-house Transfer Policy. - Does not take verbal orders from Doctors except in emergency, to be followed by a written order before end of shift. - Does not take verbal orders for diet unless urgent; to be followed up with written order. - Knowledge on gestational age assessment, special problems of the premature, post-mature, small for gestational age, large for gestational age neonate. - Follows universal precaution as per the unit protocol. - Aware of the APGAR scoring performed. - Trained in NALS & NRP. - Handles with care and knowledge all gadgets used in neonate care. - Have thorough knowledge on I.V. fluid and drug calculation. - Administer drugs according to ‘Drug Administration Policy.’ - While administering high risk medicines, counter checked by a second nurse for the ’10 Medication Rights’ and complete documentation policy. - Implement the policy for ‘Medications brought by patient’. - Observe the neonate to ensure safe medication, no adverse reactions. - Any errors in medication, adverse reaction or nursing intervention to be brought immediately to the notice of the In-Charge NICU and NS. In case of ADR, the respective form to be filled. - To implement the following measures : Barrier Nursing, Neonate and Self Safety, Neonate Death protocol. - Implement protocols of Infection control, hand washing, medications, narcotic policy, ICU, personal valuables, etc. - Handle waste segregation and disposal as per the policy. - Maintain personal, neonate and environmental hygiene. - To be aware of NABH & NE standards and implement the same. - Aware of neonate rights and preserve the same. - Maintains confidentiality of neonate information: medical and personal; avoids any violation by ensuring no discussion of neonate identifiable information in non-secure areas. - Provide health education to the mother and attendants on breastfeeding, additional feeding, safety measures, and effect of medication. - To encourage, educate and assist mothers in breastfeeding. - To prepare additional feed with strict aseptic technique as per the doctor’s written instruction. - Ensure visitors follow Aseptic protocol when visiting NICU. - Follow aseptic protocols when reporting for work in NICU; adhere to NICU attire policy. - Maintains the medical and nursing records of neonates as per the institutional requirements. - At discharge, obtain signature from the parents (father or mother) at the time of handing over baby. - To carefully pack and hand over the body of the deceased; obtain signature from the parents (father or mother) at the time of handing over; assist with death certificate and other related documents. Fulfilling the Service Vision & Inter-department Coordination: - Is well-groomed as per standard; maintains discipline and decorum. - Responsible for the implementation of the Service Vision – ensures personalized care while delivering service. - Coordinates with support departments to ensure patient and attendants are comfortable and services are as per standard. - Maintains a cordial interpersonal relationship with all colleagues. - Co-ordinates with IP coordinator, Billing team and related departments regarding timely admissions, discharges and billing activities of the patients. - Coordinates and works closely with LDR, OT, Wards Pharmacy & Lab. Ward Management: - Ensures no misuse or wastage of material, contributes to cost control. - Assists with Inventory management. - Takes over and hands over accurately at change of shifts. - Assists with accurate data collection for Quality Indicators. - Willingly accepts additional tasks, deployment based on operational requirement. Personal Development: - Attend in-service programs and trainings to enhance knowledge. - Ensures is up to date with latest protocols and practices. Only female candidates can apply Regards, HR

Description We are looking for an enthusiastic and customer-oriented International Customer Support representative to join our team in India. This role involves assisting international clients with their inquiries and issues, ensuring a high level of customer satisfaction. Responsibilities Provide exceptional customer support to international clients via email, chat, and phone. Assist customers in resolving issues related to products and services in a timely manner. Document customer interactions and feedback in the support system for future reference. Collaborate with cross-functional teams to enhance customer satisfaction and address product-related queries. Keep up-to-date with product knowledge and industry trends to provide accurate information to customers. Skills and Qualifications Excellent verbal and written communication skills in English and other languages is a plus. Strong problem-solving skills and ability to think critically under pressure. Proficiency in using customer support software and tools (e.g., Zendesk, Freshdesk). Basic understanding of customer service principles and practices. Ability to work in a fast-paced environment and manage multiple tasks effectively.

About This Role Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. Information Security Responsibilities Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.) Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information Key Responsibilities: Overview: Join our team as aProduct Ownerand take a leadership role in shaping and executing the product vision. With your deep expertise in product ownership, you will collaborate with stakeholders, lead cross-functional teams, and ensure the successful delivery of products that deliver value to our customers. A strong background inSales CloudandService Cloudis highly preferred. Roles & Responsibilities: Co-ownand execute the product roadmap with theProduct Director, ensuring alignment with organizational goals and objectives. Collaboratewith stakeholders across the organization to define the product vision, strategy, and prioritize features based on business needs. Translatehigh-level epics into actionable product requirements, ensuring alignment with stakeholder needs. LeadScrum refinement meetings, sprint planning, and retrospectives, encouraging a collaborative and innovative environment within the team. Address customer issues, prioritizing them based on their impact and urgency to ensure a seamless product experience. Document new featuresto educate and align both internal and external stakeholders. Partner with the production teamto streamline processes, ensuring timely and efficient product implementation. Monitor post-launch product performanceand identify opportunities for continuous improvement and further development. Maintain product documentationin Confluence, ensuring accuracy, accessibility, and transparency. Champion acustomer-centric approach, driving excellence and continuous improvement throughout the product development lifecycle. Plan releases, coordinate sprints, and ensure alignment of products with the company's overall vision and strategy. Preferred Qualifications: Bachelor's degreein Computer Science, Engineering, or a related field. 5 to 8 yearsof experience as a Product Owner or in a similar leadership role. Deep understanding ofagileorlean software development methodologies. Hands-on experience managing all stages of the product lifecycle. Extensive experience inlaunching software products, particularly withSales CloudandService Cloud, in collaboration with engineering teams. Exceptionalwritten and oral communication skills, with the ability to effectively present to stakeholders at all levels. Proficiency inprototypinganditerative developmenttechniques. Expertise in development tracking software tools, particularlyJira. Strong ability to break downepics into user storieswith acceptance criteria and mock-ups. Proven leadership experience working withcross-functional teams(designers, engineers, Scrum Masters) in an Agile Scrum environment. Demonstrated ability to runrefinement ceremoniesand ensure stories meet thedefinition of ready. Experience creating and maintaining aproduct roadmap, and communicating changes to all relevant stakeholders. Hands-on experience withrelease demos, capturingstakeholder feedback, and leveraging it for future product iterations. Proven experience in maintaining comprehensive product documentation withinConfluence. Advancedprioritization skillsto effectively meet squad objectives and sprint goals. Preferred Skills: Extensive hands-on experience inAgile Scrum methodologiesand ceremonies. Proven track record of executingproduct roadmapsand delivering high-impact products, particularly in the Salesforce ecosystem. Certifications such asCertified Scrum Product Owner (CSPO)orSAFe Product Owner/Product Managerare beneficial.

Role & responsibilities Oversee day-to-day administrative operations of the office. Manage office supplies, inventory, and place orders as needed. Handle incoming and outgoing correspondence (emails, couriers, phone calls). Preferred candidate profile Bachelors degree in field. 13 years of experience in an administrative or office support role. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint). Strong communication and interpersonal skills. Ability to multitask, prioritize, . High level of professionalism and attention to detail.