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Key Account Manager Role Overview The Key Account Manager (KAM) will be responsible for managing key client accounts, ensuring long-term success by building strong, sustainable relationships and acting as a bridge between the clients and internal teams. The ideal candidate will have a deep understanding of finance, excellent client-handling skills, and a strategic mindset to identify and capitalize on growth opportunities. Key Responsibilities Serve as the primary point of contact for key accounts, developing trusted advisor relationships with client stakeholders and executives. Provide financial insights and solutions to clients, helping them achieve their business objectives. Develop and execute strategic account plans to ensure client satisfaction, retention, and growth. Work closely with internal teams (finance, operations, marketing, etc.) to deliver customized solutions based on clients' needs. Address any client queries and resolve issues to ensure overall client satisfaction. Regularly report on account performance, client feedback, and potential areas of improvement to senior management. Identify new business opportunities within existing accounts and drive upselling and cross-selling of products and services. Lead contract negotiations and renewals to ensure favorable terms for both the company and the client. Requirements Bachelor's degree in Finance, Business Administration, or a related field. MBA or equivalent is a plus. 8 to 10 years of total experience with at least 5+ years of experience in account management, client relationship management, or a related role, preferably with a focus on finance or financial services. Experience working with US, Canadian and/or UK Clients is critical. Strong understanding of business consulting, financial statements, investment strategies, and/or accounting. Proven ability to manage key client relationships, understanding their needs and providing tailored solutions. Excellent verbal and written communication skills, capable of building rapport and influencing stakeholders at all levels. Strong analytical and problem-solving skills to address client challenges and provide innovative solutions. Experience in contract negotiations and managing complex client engagements. Comfortable working with CRM systems, financial tools, and MS Office Suite (especially Excel and PowerPoint). Preferred Qualifications:. Experience in the Consulting and/or Finance sector. Certifications such as MBA, CA, or similar. (ref:iimjobs.com) Show more Show less
