Dispute Delivery Manager

Job Title:

Location:

About the Organisation:

InfoSync Services (part of CogentHub) is a leading provider of outsourced accounting, payroll, and financial services for multi-unit restaurants and franchises, enabling clients to cut costs and streamline operations globally.

Role Overview:

Restaurant Delivery Dispute Manager

Key Responsibilities:

• Manage and resolve delivery disputes across aggregator platforms, ensuring timely filings and maximum recovery.
  
• Monitor disputes through dashboards, track KPIs (dispute rate, win rate, recovery TAT).
  
• Lead a team of 1015, ensuring accurate dispute submissions and fraud detection.
  
• Handle financial reconciliation between POS data, aggregator payouts, and internal systems.
  
• Manage client onboarding/offboarding, mailbox management (TAT – 1 WD), invoicing, and stakeholder reporting.
  
• Prepare weekly review decks, support client connects, and deliver customized solutions.
  

Requirements:

• Bachelor’s degree or equivalent with

  10+ years’ experience

  in operations, finance, or restaurant/retail industry.
• Strong knowledge of aggregator platforms (Uber Eats, DoorDash, Grubhub) and POS systems.
  
• Proven experience in

  dispute management, financial reconciliation, SLAs & KPIs

  .
• Excellent communication, stakeholder management, and team leadership skills.
  
• Proficiency in MS Excel & PowerPoint.