Dispute Delivery - Junior Analyst

2 - 6 years

2 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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About InfoSync

InfoSync Services (part of CogentHub) provides outsourced accounting, payroll, and financial reporting solutions to multi-unit restaurants and franchises, enabling cost savings and operational efficiency.

Role Overview

Dispute Analyst (Junior)

Key Responsibilities

  • Track, submit, and resolve delivery disputes across aggregator platforms.
  • Ensure timely filings and recovery within defined KPIs (TAT, accuracy, win rate).
  • Perform financial reconciliation between POS sales and aggregator payouts.
  • Provide evidence and documentation to support dispute cases.
  • Manage shared mailbox and follow up on client issues.
  • Support senior analysts in reporting and client communications.

Requirements

  • Bachelors degree or equivalent.
  • 2+ years experience

    in retail/restaurant industry with aggregator platforms (Zomato, Swiggy, etc.)
  • Strong analytical and reconciliation skills; proficient in Excel.
  • Excellent communication (oral & written) and client support skills.
  • Quick learner, detail-oriented, able to work in fast-paced environments.

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